Westbourne Hotel - Guest House

3.0 / 5

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46 Upper Rock Gardens, BN2 1QF

Reviews from Guests

3.0/5

333

Reviews

from real guests

andyn501

We booked this hotel last year,originally for August, but due to train strikes had to cancel twice.. We rebooked for February 23rd to 26th 2024 and we turned up at 1.30 last Friday and were mortified when a builder answered the door and said the hotel was closed undergoing a total refurbishment. I had spoken to the hotel about 10 days before to enquire about car parking and was told to wait and book when we arrived. The worst thing is the hotel is,still taking bookings but are refusing to answer the phone DON'T BOOK you may loose money,we lost £293,which we are now fighting with booking.com to refund us,failing that the bank can reclaim it.DISGUSTING

maggiemcdonald75

I booked this place ( can't use any other word ) for myself my elderly mother and my aunt to attend my aunts funeral . I tried reaching out to the property beforehand . And messaged booking.com as the property never replied to any of my messages . when we arrived to the place .. it was all in darkness ... phone line dead ... cones up as BROW BAR ... THEN FACEPLACE ... please please DO NOT BOOK THIS AWFUL PLACE ... we were left standing on the street nowhere to stay. . I cannot tell you the stress I went through while I was attending my aunts funeral . Instead of mouring and talking to my family I was frantically trying to find someone to talk to on booking.com ... no one helped me and no one tried to accommodate us ... I cannot stress enough PLEASE PLEASE DO NOT BOOK AND PAY FOR THIS PLACE ..... PLEASE PLEASE DO NOT .... THIS IS BY FAR.THE WORST EXPERIENCE OF MY LIFE .THEY KNEW I WAS COMING TO ENGLAND FOR MY AUNTS FUNERAL AND THEY DID NOT CARE ONE BIT THAT WE WERE LEFT OUT IN THE STREET

AirRaidPatrol

On the whole this is a lovely little guest house in a quieter area of Brighton, not far from the seafront. Room was clean, bed was comfortable, hospitality tray well stocked. A little bit chilly on arrival but then it was mid winter and warned up once I'd worked out the radiator. I struggled to keep the shower at a warm (not freezing or scalding) which is something I judge a hotel on. I didn't try the spa facilities during my stay.

Facilities Details