The Courtlands Hotel

Booked originally in October 2019 for the Brighton marathon. Booked 2 overpriced rooms (£200 each) - then covid hit! Rearranged for 2021, however was still not going to be able to use the rooms this year either. Called the manager, and I can honestly say I have never had the misfortune to speak to such a rude person in my life. He was most unhelpful about any changes. He refused to discuss and changes or partial refunds. He told me his hotel was open and was not just full of lowlifes such as homeless and women's refuge customers. He even suggested it would be fine going there and breaking covid rules as the courts were around the corner and I could say I was going to stay for work. He told me that he did not care about his hotels reputation and did not care about my business. I must say I was also very disappointed with the response from Booking.com who I had made the booking through. I informed them about the customer service and the managers attitude but they did not seem particularly interested in assisting with the issue. After reading other reviews on the hotel I am surprised that any booking agency would want to be associated with a hotel like this. We will not be using this hotel or booking.com for any hotel reservations in the future, I agree with other reviews on here and would advise everyone to avoid going to this hotel at all costs. We chose to lose the money rather than trying to amend any dates and go to stay in this terrible hotel with such a rude manager who has quite an aggressive streak when speaking with potential guests.

Booked a twin refundable room via a well known booking site pre covid. Another friend wanted to join us for the Brigthon Marathon 2020 so looked on the site, couldnt find a triple room so called direct. Spoke with a gentleman called Lucas who informed me yes he could arrange a triple room, didnt want any extra money, was room only anyway, would need to pay there and then though. Ok super thanks for your help and promptly paid £203. Was not sent a receipt just saw payment on credit card. Then covid hit and initially i had good service from Adrian, was very polite and amended the new date to when the marathon had changed to and changed us into sister hotel. No problem and no charge. When it was cancelled agin Adrian was unable to help me as they had not had new rates for 2021. I thought it can't be a lot more, could they just change the date of the booking, no apparently. I asked if i could email in to get this sorted, i just wanted confirmation that i could still have a room, i had paid for it after all. Well i sent a polite plesant email and what i received back was rude and unhelpful, i responded and this is when it rang HUGE ALARM BELLS. I received an email calling me a liar, names, just dreadful, awful, had me in tears. Looked up the owners online, spoke with credit card company when i mentioned who the owner was, there was a sharp intake of breath, no way was i going to stay or get my money back. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

Booked at the sister hotel - The Imperial which was shut due to lock down. After much tooing and froing they agreed to move our booking to September. Imperial still not open; so received an email asking us to confirm our attendance at the Courtlands - sister hotel to the Imperial. Duly replied with confirmation. Turned up to be told our rooms weren’t available and they had been moved to another date; despite receiving an email two weeks prior confirming our rooms with FREE parking. We also received a parking ticket! £594 lost and had to book three other rooms for the night as we had already travelled down there. Hotel staff don’t give two hoots: receptionist was down right rude and dismissive. And as for the manager - words fail me. Rude, arrogant, aggressive, condescending. I’m sorry to say I lost my temper and gave him a few choice, well deserved words. DONT STAY HERE. Also on another note the photos of the Imperial hotel on booking.com are misleading. They show the sea front houses; not a dirty side entrance behind the beautiful houses!