Best Western Marks Tey

Specifically chose this hotel for a birthday treat with our 2 year old, due to having a family room with 2 king beds and EV charging. On arrival we found the ‘EV charging’ in the hotel car park was actually TESLA ONLY. Meaning we couldn’t charge overnight as planned, and had to go elsewhere the next day and sit & wait while our car charged. However the worst part was that despite booking our family room (2 king beds) months in advance, they had actually booked them all out and tried to fob us off with two separate rooms (1 double, 1 twin). I went back to reception and explained as we co-sleep with our 2 year old this set up wouldn’t work for us. It was then I was told they had actually all been booked, and after lots more insisting that I wasn’t happy to pay for something I didn’t book, I was eventually offered a 50% refund. We had to drag a mattress from one room to the other and sleep on the floor. We could have chosen any other hotel but chose this one for its features and were left very disappointed, it didn’t not feel like the special trip it was meant to be.

One of my worst in a marriott hotel will not be returning here again The building on the outside is in need of a paint looks out dated Rooms have been refurbished but could do with little touches here and there done Don't go here if you have food allergies as they dont understand what that means especially if you are Gluten free only had bread and cereal separately from the rest of the food so lots of cross contamination going on No food after 10pm for someone who is Gluten free Our room had a buzzing noise sound going on all the time only to be told it was to do with the air conditioning unit next door nothing was done about noise so had to put up with it and got some money back Some staff were helpful Manager needs to work on her custom service skills No lift also

I have had the pleasure of staying at this hotel 6 times in the past 4 months and each time it's a wonderful experience. Olivia, Tatiana, Rosie (reception) and all the staff are so helpful, friendly and super accommodating. From the moment we walk into the hotel we are greeted with big smiles and an element of 'welcome home', which brings such a special feeling. I cannot fault this hotel - it always delivers and gives that little bit extra. Am looking forward to going back soon. Warm Regards, Howard Sellick