Brook Mollington Banastre Hotel and Spa

3.0 / 5

•

1 Parkgate Road, Mollington, Chester , United Kingdom CH1 6NN

Reviews from Guests

3.0/5

3,001

Reviews

from real guests

A185IVlesleys

based in a good location for sightseeing, eg chester zoo only a mile and a half away, liverpool half an hour away through tunnel,etc. cleanliness good,and breakfasts good value for money. The food was very good, room was good, just needed updating. Good parking facilities. Some spa facilities were not working. The staff very friendly and inviting, good service

Y4686KChelenc

Disappointed by our stay. Booked as it was near Chester and billed as a spa hotel, as a special treat for my daughter's birthday. Was very disappointed for the price paid would not expect broken bedroom window, TV did not work, room very hot and no fan, toilet pipes made loud noise when flushed, pool cloudy in appearance, only one packet of biscuits in a room for 3, changing rooms bad snell, hot tub not working. Very dated. It's a shame as there is potential, location good and gym well equipped but definitely not worth the £200 a night I was charged.

carol21swim

We arrived on a Friday evening for a murder mystery event. As we drove in, my first impression was that Iwas arriving at the Crossroads Motel from the 1970s. The lady on reception was very pleasant and welcoming, and we were allocated our room without any issues. Unfortunately, the room itself reminded me of an old nurses' home room from the 1980s. The bathroom was probably the best part of the room, although the toilet roll holder was hanging off the wall and the shower screen felt unstable. The windows needed cleaning inside and out, and the room had a musty smell as soon as we walked in. The corridors were also very dirty (see photos), and the hotel as a whole is in desperate need of refurbishment and a thorough deep clean. The staff lacked basic hospitality knowledge. We purchased a bottle of wine and asked for a wine cooler but were given a beer bucket instead. Later, I ordered two glasses of wine and was handed the card reader without being told the price. It showed £25, so I questioned it and was then told I hadbeen charged for a bottle of wine rather than two glasses. On another occasion, I ordered a gin andtonic and asked for it to be served in a gin glass, but the staff did not seem to know what I meant. Breakfast was a buffet consisting of tinned fruit, cheap bread, and some fresh melon. The hot food had been left out too long and was dried up. We sat at a table for two, pulled a chair out, and one of the arms fell off. There were cobwebs throughout the dining room, reinforcing the impression that the hotel is dated and badly in need of a deep clean. The murder mystery event itself took place in afunction room and, unfortunately, it was chaotic. There were too many people talking and shouting at the same time, making it very difficult to follow what was happening. As a result, we didn't enjoy the experience at all. The only positive was thatthe three-course meal was actually quite good. Would we return? Absolutely not. Overall, this was a very disappointing stay at ahotel that desperately needs investment, better housekeeping, and improved staff training. Sadly, the murder mystery event was just as disappointing as the accommodation.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Business Center

Contactless check-in/out

Russian Spoken

Squash court

Room sanitization opt-out available

Game Room

A la carte breakfast

Korean Spoken

Ironing Service

Italian Spoken

Icelandic Spoken

Hypoallergenic room available

Terrace

Car park [on-site]

English Spoken

First aid kit

Room Service

Facilities for Disabled Guests

Khmer Spoken

Ticket Service

Library

Lockers

Security [24-hour]

Heating in public area

Tours

Restaurant

Massage

Finnish Spoken

Guest rooms seal after sanitization

Shared Lounge/TV Area

Elevator

Chapel/Shrine

Invoice provided

Suit Press

Hand sanitizer

Bulgarian Spoken

Latvian Spoken

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Service animals are welcome

Daily disinfection in common areas

Dry Cleaning

Slovak Spoken

Car park [free of charge]

Daily disinfection in all rooms

Norwegian Spoken

Wi-Fi in public areas

Swimming pool

Indonesian Spoken

Hungarian Spoken

Hair/Beauty Salon

Casino

Garden

Wi-Fi for special events

Rooms sanitized between stays

Cashless payment service

Full american breakfast

Nightclub/DJ

Fax/Photocopying

Souvenir/Gift Shop

Sanitized kitchen and tableware items

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

10 Available Room Types

Standard Double Room, 1 Double Bed

Non-smoking

Electric Kettle

Laptop workspace

Pets allowed in room

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

High Chair

Sleep comfort items

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Standard Triple Room

35 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Cable Channels

Telephone

Free Wifi

Air Conditioning

Heating

Linens

Sleep comfort items

Tea/Coffee Maker

Minibar

Daily housekeeping

Carpeted

Desk

Fold-up bed

High Chair

Interconnecting Room(s) Available

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Baby cot (upon request)

Fire extinguisher

Safe

Non-smoking

Safety/security feature

Laptop workspace

Pets allowed in room

Separate shower/bathtub

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Family Room

20 Square Meter

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Cable Channels

Telephone

Free Wifi

Air Conditioning

Heating

Tea/Coffee Maker

Minibar

Daily housekeeping

Carpeted

Desk

High Chair

Interconnecting Room(s) Available

Window

Wardrobe/Closet

Ironing Facilities

Safe

Non-smoking

Electric Kettle

Laptop workspace

Pets allowed in room

Extra Long Beds (> 6.5 ft)

Sleep comfort items

Separate shower/bathtub

Iron

Clothes Rack

Room service [24-hour]

Standard Twin Room

Non-smoking

Electric Kettle

Laptop workspace

Pets allowed in room

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

High Chair

Sleep comfort items

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Standard Twin

25 Square Meter

Bathtub grab bar

Entire unit wheelchair accessible

Visual alarm

Electric Kettle

Accessible toilet

Adapted bath

Bathrobes

Bathtub

Hair dryer

Mirror

Private bathroom

Shower

Free Toiletries

Towels

Walk-in shower

Cable Channels

Telephone

Free Wifi

Air Conditioning

Fan

Heating

Linens

Sleep comfort items

Tea/Coffee Maker

Minibar

Daily housekeeping

Carpeted

Desk

Fold-up bed

Ground floor available

High Chair

Interconnecting Room(s) Available

Sofa

Trash cans

Window

Wardrobe/Closet

Ironing Facilities

Trouser press

Baby cot (upon request)

Accessible by stairs

Fire extinguisher

Safe

Non-smoking

Safety/security feature

Smoke detector

Facilities Details

Pool and Spa

Sauna

Massage

Hot Tub

Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

Alternative meal arrangement

A la carte breakfast

Room Service

Buffet-Style Restaurant

Restaurant

Breakfast service

Full american breakfast

Bar

Front Desk Services

24-Hour Front Desk

Ticket Service

Lockers

Entertainment and Family Services

Smoke-free property

Contactless check-in/out

Heating in public area

Invoice provided

Family/child friendly

Kids club

Casino

Wi-Fi for special events

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Business Center

Fax/Photocopying

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Terrace

Library

Shared Lounge/TV Area

Chapel/Shrine

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Guest rooms seal after sanitization

Suit Press

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Daily disinfection in all rooms

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Russian Spoken

Korean Spoken

Italian Spoken

Icelandic Spoken

English Spoken

Khmer Spoken

Finnish Spoken

Bulgarian Spoken

Latvian Spoken

Slovak Spoken

Norwegian Spoken

Indonesian Spoken

Hungarian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Pets allowed

Squash court

Hypoallergenic room available

Car park [on-site]

Facilities for Disabled Guests

Security [24-hour]

Tours

Family Rooms

Check-in [24-hour]

Elevator

Service animals are welcome

Air Conditioning

Car park [free of charge]

Swimming pool

Garden

Non-smoking Rooms