Merchant Lodge Hotel

Very nice stay, we had a nice room with 4 beds, we were a group of 4 friends visiting Glasgow and Édimbourg, the location is excellent (in the very centre of Glasgow) with very close train stations and shops. Cleaning was made daily and we liked the warm welcome

Reserved this hotel on booking.com free cancellation. 3 months before we were due to stay the hotel rang me to pay for the rooms as we couldn't have them as free cancellation anymore. Booking.com told me not to pay as the payment agreement was made through them. 1 month later the hotel rang to say we no longer have the rooms as they have sold them. I said they have to go through booking.com to do that and they said "we don't have time to do that". Will never stay with this hotel or use booking.com again.

Stayed for only 1 night. The staff were polite and helpful. The room was clean and enough for my needs. Close to city centre so very convenient for theatres, shops, restaurants. Although the room was basic it still had a drinks station additional heater if needed.