Novotel Bristol Centre Hotel

4.0 / 5

•

Victoria St, Temple, Bristol, United Kingdom BS1 6HY

Reviews from Guests

4.0/5

1,973

Reviews

from real guests

GuppeC

Great hotel, well located to reach not to far from interesting locations; Clean rooms as well as the rest of the hotel. Spatious room, very friendly hotel. Real nice breakfast with a wide range of choice.

552gavr

We have stayed at this hotel numerous times as a couple and also with our grandchildren. We returned yesterday with our two granddaughters and arrived at the official check-in time of 2pm o be told the room wasn't ready. That's ok I can accept that sometimes house keeping overruns so we dropped out bags and went out to explore. We came back to the hotel just gone 5pm to be told that the room still wasn't ready. When I pointed out to the receptionist that we had lost three hours of our stay and my two 10 year old granddaughters had just traipsed around the city and just wanted to get to the room for a chill I was accused of being rude. The receptionist said this wasn't her problem it was down to housekeeping, their was no apology, no sorry we'll refund you three hours of your stay, no sorry we'll refund you three hours of the parking we just charged you, no sorry have a complimentary breakfast, all these the minimum I would expect from a proper hotel chain. Absolutely unprofessional member of staff, her attitude was awful and to be accused of being rude was laughable. Sort it out Novotel

Moneysm92

I had a very poor experience with the handling of my booking and Best Price Guarantee claim. I submitted my request on 13 July and was told it had been received and was being verified, but I still had no proper resolution when I chased for an update. When I spoke to the hotel directly, the manager Olivia was dismissive and rude. She told me the hotel could match the base rate but would not honour the agreed discount because no payment had been made, which does not reflect the terms of the Best Price Guarantee. What made this worse was the condescending comment I was given about trying to find cheaper hotel rooms elsewhere. I found the whole interaction unprofessional and upsetting. I cancelled my booking and am staying elsewhere. Based on this experience, I would not recommend this hotel. Hotels are about a home away from home. Supposed to be a 4 star but they have 1star customer service.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Playground

Hot Spring Bath

Spa

Sauna

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Smoke-free property

Laundry

Daily Housekeeping

Pet facilities

Contactless check-in/out

Convenience Store (on site)

Room sanitization opt-out available

Ironing Service

Game Room

Korean Spoken

Icelandic Spoken

English Spoken

First aid kit

Room Service

Facilities for Disabled Guests

Golf course [on-site]

Portuguese Spoken

Ticket Service

Library

Lockers

Security [24-hour]

Heating in public area

Tours

Restaurant

Finnish Spoken

Guest rooms seal after sanitization

Japanese Spoken

Chapel/Shrine

Elevator

Dutch Spoken

Invoice provided

Doctor/nurse on call

Face coverings on staff

Polish Spoken

Suit Press

Hand sanitizer

Latvian Spoken

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Currency Exchange

Car park [charges apply]

Safe dining setup

Thai Spoken

Physical distancing of at least 1 meter

Soundproof Rooms

Service animals are welcome

Daily disinfection in common areas

Dry Cleaning

Malay Spoken

Daily disinfection in all rooms

Spanish Spoken

Wi-Fi in public areas

Professional-grade sanitizing services

Snack Bar

Free face masks

Hungarian Spoken

French Spoken

Temperature check for guests and staff

Special Diet Meals (upon request)

Hair/Beauty Salon

Casino

Garden

Rooms sanitized between stays

Cashless payment service

Nightclub/DJ

Babysitting/Child Services

Body thermometer

Sanitized kitchen and tableware items

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Kids club

Family/child friendly

Family Rooms

Playground

Hot Spring Bath

Spa

Sauna

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Smoke-free property

Laundry

Daily Housekeeping

Pet facilities

7 Available Room Types

Suite, 1 King Bed with Sofa bed

Non-smoking

Electric Kettle

Satellite Channels

Iron

Sleep comfort items

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

DVD/CD player

Clothes Rack

Room service [24-hour]

Superior Room, 1 King Bed

Adjustable height hand-held shower wand

Electric Kettle

Satellite Channels

Accessible toilet

Shower chair

Air Conditioning

Bathtub seat

Blackout curtains

Desk

Extra Long Beds (> 6.5 ft)

Free Wifi

Bathroom phone

Free Toiletries

Cleaning Products

Roll-in shower

Interconnecting Room(s) Available

Telephone

Visual alarm

Lever handle on door

Entire unit wheelchair accessible

DVD/CD player

Room service [24-hour]

Non-smoking

Fold-up bed

Bar

Iron

Sleep comfort items

Soundproof

Bathtub grab bar

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Towels

Hypoallergenic

Lowered electrical outlet

Toilet

Lowered view port in door

Deadbolt on door

Clothes Rack

Separate shower/bathtub

Private bathroom

Hair dryer

Executive Room, 1 Queen Bed

Non-smoking

Electric Kettle

Satellite Channels

Iron

Sleep comfort items

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

DVD/CD player

Clothes Rack

Room service [24-hour]

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Non-smoking

Electric Kettle

Satellite Channels

Iron

Sleep comfort items

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Hypoallergenic

Telephone

Desk

Free Toiletries

Cleaning Products

Interconnecting Room(s) Available

Separate shower/bathtub

Private bathroom

Hair dryer

Extra Long Beds (> 6.5 ft)

DVD/CD player

Clothes Rack

Fold-up bed

Room service [24-hour]

Superior King Room

25 Square Meter

Accessible vanities

Entire unit wheelchair accessible

Roll-in shower

Transfer shower

Electric Kettle

Accessible toilet

Adapted bath

Additional toilet

Hair dryer

Private bathroom

Separate shower/bathtub

Shared Bathroom

Shower

Shower chair

Free Toiletries

Towels

Walk-in shower

Free Wifi

On-demand movies

Radio

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Daily newspaper

Heating

Linens

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Sitting Area

Dining Area

Sofa

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Accessible by elevator

Safe

Non-smoking

Safety/security feature

Smoke detector

Facilities Details

Pool and Spa

Sauna

Hot Spring Bath

Spa

Fitness Center

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Room Service

Buffet-Style Restaurant

Restaurant

Breakfast service

Snack Bar

Special Diet Meals (upon request)

Bar

Front Desk Services

24-Hour Front Desk

Ticket Service

Lockers

Currency Exchange

Entertainment and Family Services

Smoke-free property

Contactless check-in/out

Heating in public area

Playground

Invoice provided

Family/child friendly

Kids club

Casino

Nightclub/DJ

Babysitting/Child Services

Business Facilities

Meeting/Banquet Facilities

Shops

Convenience Store (on site)

Hair/Beauty Salon

Common Areas

Shared Kitchen

Game Room

Library

Chapel/Shrine

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Guest rooms seal after sanitization

Doctor/nurse on call

Face coverings on staff

Suit Press

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Daily disinfection in all rooms

Professional-grade sanitizing services

Free face masks

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Body thermometer

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Korean Spoken

Icelandic Spoken

English Spoken

Portuguese Spoken

Finnish Spoken

Japanese Spoken

Dutch Spoken

Polish Spoken

Latvian Spoken

Thai Spoken

Malay Spoken

Spanish Spoken

Hungarian Spoken

French Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Pets allowed

Pet facilities

Facilities for Disabled Guests

Golf course [on-site]

Security [24-hour]

Tours

Family Rooms

Elevator

Car park [charges apply]

Soundproof Rooms

Service animals are welcome

Garden

Non-smoking Rooms