Premier Inn Swindon Central

Was in the area on business and my company booked me at this hotel. I was expecting to check in to the regular Premier inn kiosk and no, there was actually a friendly receptionist. How refreshing! Room was clean, not hot at all as stated in other reviews, but it was not in the middle of summer but 2 fans were in the room if I had needed them. I arrived late and was looking for a bite to eat. Knowing that all the beefeater restaurants had closed, I asked the friendly receptionist if there was anywhere close by to eat. She said that the restaurant I could see very close to the hotel, had reopened and being operated by Queensway Inns now. She then popped out a menu for me to review. I stopped in and the team were friendly the restaurant was clean, menu good and really good food. A chef that came and checked how the food was. What a nice touch! It was quiet as I think they have just re-opened and not offering breakfast yet, but I hope they make a go of things because it was warm and welcoming. If I am back in the area I will definitely stay at this hotel again. Bonus is ample parking, for free. Thank you!

Terrible stay. Rooms uncomfortably warm, fans provided but no way of getting any airflow through room. Unusually for PI mattress was very hard. Dinner on our second night was a joke, no staff, nobody could tell us how long we'd have to wait so we ended up paying for a taxi to go to another restaurant. Meal deal cost was refunded but was charged for breakfast next day which I thought should have been complimentary considering the cost and inconvenience the previous evening. Sent complaint to head office which was ignored until a bad review was left, then basically the reply I got was hard luck these things happen. Has put me off using PI again if this is the lack of customer respect and service I'll receive.

No air-conditioning ..two fans in the room one fan was useless... No staff on duty in the restaurant and bar ..so didn't get a evening meal or drinks in the bar ..the restaurant was an absolute shambles...