THE MONTPELLIER CHAPTER

3.0 / 5

•

Bayshill Rd, Cheltenham GL50, Gloucestershire United Kingdom

Reviews from Guests

3.0/5

1,656

Reviews

from real guests

Tess201080

Beautiful building interior design/ decor and location- restaurant staff friendly and helpful. However i requested an upgrade to a bigger room 3 days ahead and was told i had gone from a cosy to a standard double for an extra £10. The room appeared cosy size not standard double - air con wasn't working on the hottest day of the year- windows opened an inch and only a dribble of hot water from the bathroom sink and no cold water at all. The bath sides were incredibly high to get in and out for a shower or bath and the mini fridge was chucking out additional heat that felt like a fire hazard. The restaurant food and service was fabulous and great menu with heathy option protein bowls. We were a pair of only 3 pairs of diners whilst there. I did report all the room issues at reception who said he would try and move us and he did try re setting the air con as said it was set to heating - but said unlikely to get a room cange as fully booked- he never updated us and hotel appeared pretty empty to be honest. After a sleepless night we were told we owed £10 for on street parking on a public road outside - because reception had entered our car reg on their system fespite me saying we were not in their carpark. We refused to pay and walked out feeling pretty let down on what was meant to be a treat break away .

Sunny886Z

My husband and I visited this hotel recently while travelling to visit family. I had booked a club room with breakfast and we were delighted to find out while checking in we’d been upgraded to the Signature suite. The suite was lovely, very spacious with a huge comfortable bed, seating area, dining table and a bathroom with a large bath and separate shower. It also has an outdoor terrace which we wished we had more time to use. The only downside is there are quite a lot of stairs to access the suite and the lift was broken throughout our stay. We had cocktails in the bar and dinner in the hotel restaurant which we enjoyed. Keegan who looked after us in the restaurant was very friendly and attentive. A benefit of this hotel is that it has on site parking for a reasonable charge. We would stay here again if in the area.

michaelcR1473WQ

Stayed here last night, having booked a cosy room for my wife and I, as a stopover on our way back home to the North East following a holiday in Cornwall. Due to a late change in circumstances, we ended up having a 9 year old child with us upon arrival. The room that we had booked doesn’t accommodate a third person and the hotel was full to capacity, it being a Friday night in holiday season. Despite this, the staff ensured that we were all accommodated and looked after us very well. Special thanks to Tess, who went out of her way to help us and provided exceptional customer service, which I have yet to experience elsewhere. She is a credit to the business. This was our first stay in a Malmaison hotel and, due to our very positive experience, is unlikely to be our last.

Facilities Details

Free Wifi

Spa

Laundry

Accessible concierge desk

Baggage Storage

Parking (limited spaces)

Meeting stationery

Business Center

24-Hour Front Desk

Accessible route to the registration desk

Library

Smoke-free property

Proposal spot

Elevator

Self Parking

Terrace

Hair/Beauty Salon

Free Wifi

Spa

Laundry

Accessible concierge desk

Baggage Storage

Parking (limited spaces)

Meeting stationery

Business Center

24-Hour Front Desk

Accessible route to the registration desk

Library

Smoke-free property

Proposal spot

Elevator

Self Parking

Terrace

Hair/Beauty Salon

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8 Available Room Types

Junior Suite

Heating

Non-smoking

Bar

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Blackout curtains

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Bathroom phone

Sleep comfort items

Free Toiletries

Toilet

Kids shampoo

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Carpeted

Ironing Facilities

Shower

Slippers

Club Deluxe Twin

Heating

Non-smoking

Bar

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Blackout curtains

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Bathroom phone

Sleep comfort items

Free Toiletries

Toilet

Kids shampoo

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Free bottled water

Carpeted

Entire unit wheelchair accessible

Ironing Facilities

Shower

Slippers

Club Deluxe Room

Heating

Non-smoking

Bar

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Blackout curtains

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Bathroom phone

Sleep comfort items

Free Toiletries

Toilet

Kids shampoo

Bathrobes

Hair dryer

Bathroom

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Carpeted

Entire unit wheelchair accessible

Ironing Facilities

Shower

Slippers

Signature Suite

Heating

Non-smoking

Bar

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Blackout curtains

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Bathroom phone

Sleep comfort items

Free Toiletries

Toilet

Kids shampoo

Private bathroom

Bathrobes

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Carpeted

Ironing Facilities

Shower

Slippers

Club Room

Heating

Non-smoking

Bar

Electric Kettle

Satellite Channels

Soundproof

Pets allowed in room

Blackout curtains

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Bathroom phone

Sleep comfort items

Free Toiletries

Toilet

Kids shampoo

Private bathroom

Bathrobes

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Free bottled water

Carpeted

Ironing Facilities

Shower

Slippers

Facilities Details

Pool and Spa

Spa

Parking and Transportation

Parking (limited spaces)

Self Parking

Front Desk Services

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Shops

Hair/Beauty Salon

Common Areas

Library

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Accessible concierge desk

Accessible route to the registration desk

Proposal spot

Elevator