Tewkesbury Park Golf And Country Club

Fantastic weekend break at Tewkesbury Park. Hotel is really welcoming with great staff. Food is very good, we ate there 4 nights in a row, breakfast is also excellent. Gym is quite big and decent, needs some new kit though. Pool, sauna and steamroon are very good. Overall a brilliant place to stay.

We had a nice stay, staff were very friendly and welcoming. Dinner was great. Views were great. The only downside was several times sitting on our patio enjoying the sunset something run out of the bushes and into next door bush - It’s probably due to the woodland area - I didn’t see any hygiene issues at all but when I reported it to management I would of felt better if I had seen someone come out to take a look or get feedback on it. We didn’t really go outside the second day. But I would stay again as I think it was just down to the rural location as we couldn’t fault anything else in the stay.

We thought this place was brilliant initially - lovely rooms (just missing usb ports which are so easy to put in), the staff in the restaurant were fabulous and the food was great. We had dinner on the first night, and everything was so great we left a big tip, we paid on credit card. After checking out the following day we decided that my husband and child had gone to play golf and I was going to spend 2 hours using the gym and pool (precious time for a busy working mum)- or so I thought! When we went to check out the gentleman behind the desk handed me a bill for the restaurant. I explained we had paid on credit card. I thought that would be it but he said he had to go and talk to the restaurant, so I sat there waiting while he did. He came back and said 'it could possibly be their mistake' (it was) but as they couldn't establish how I had paid they would need to go through all the receipts in the safe which, (in his words) 'would take some time' so he asked me to get proof that we had paid on credit card before he could let me check out. I really wish now I had made him check the safe for that receipt! But I asked if he wanted to go and find my husband who was playing golf (I assumed he's say no) and he said yes!! so I legged it off to tee 1 hoping to catch them before they left but they were already gone and I was not going to run around the golf course. I came back to reception and explained the situation but he was still adamant he needed proof before he could let us check out, so I messaged my husband to ask but the reception was so bad that messages were taking a while to get through (and he wasn't looking at his phone while playing golf) I tried to go to the gym and enjoy the few hours I had to myself but the reception was non-existent in there and I wouldn't have got the message from my husband so I just sat outside waiting for his reply. 90 mins later my husband was finally able to send proof from his bank statement that we paid on credit card (by this time I had missed using the facilities). I took it back to reception and the guy said I'd have to wait (yet again) as he didn't have permission to wipe the bill off our account but his colleague sitting next to him did but she was checking someone else out so I had to sit and wait while she finished. Funnily enough, the exact same thing happened to the couple she was checking out - she handed them a bill from the restaurant which they said wasn't theirs (so it seem to happen at this hotel that they hand you bills that aren't yours!!) - they said 'it's not ours' and that was it she just took their word for it ( as a hotel should) and wiped their bill yet the guy who served me made me spend 2 hours trying to get proof I had already paid saying he couldn't check me out until I had and wasting precious time to use their facilities - this was horrendous customer service and I was made to feel like I had done something wrong, yet another couple who had the same issue were believed in seconds. I got nothing in the way of apology even when I presented to proof of payment, he just simply said 'thank you for your time'. when I heard the couple next to me disputing their bill I turned to the guy who was serving me and said 'seems like it's not just me that's being billed incorrectly' and he said 'oh that's something different' - it was not, it was exactly the same situation where they were handed a bill that was not theirs. So whether the hotel are trying to overcharge people or whether their restaurant can't use the tills properly it certainly ended our stay on a low and I felt very accused and disappointed that I was made to run around proving that the hotel had made a mistake. So beware when you check out incase you get handed a bill that is not yours!!