Basingstoke Country Hotel

Hotel is clean but a little outdated, our room had a blind in the bathroom which didn't work, window lock was broken and hanging down and the toilet seat was not fixed properly. We were there for a family event they has few staff manning the event and ran out of stuff had in the other bar but didn't have the staff to go and get. The food at the event was outstanding and hot and tasty! breakfast could have been warmer and had been out a while but a lovely location and the staff were friendly and welcoming. a bit of TLC and this could be an amazing hotel!

My partner booked this as a surprise spa weekend as this hotel is advertised as just that! On arrival I was told the pool was broken along with the steam room and sauna. But I could use the gym. They informed me they have stopped providing any kind of spa treatments and have done so for 3 or more yrs. We met 2 other couples who also who also booked for the spa weekend. We were also charged extra for the spa that wad not even working anf refused a refund on this. I was advised that there was a notice on the website - agreed there is but nowhere near noticeable and once you have booked that non refundable room its too late the same as the extra for spa. We were allocated a room on the top floor. When we opened the door we were hit with heat! The room was an unhealthy temperature to the point I was feeling sick. I adked to be moved to a lower floor and the receptionist allocated us a suite lovely of her you would think but my god it was absolutely awful worse condition that the room on the top floor and id have been fuming if I paid for it! Ripped sheets, feces on the toilet bowl from previous people, Rose petals everywhere that havent been cleaned, tacky broken mirrors etc holes in carpet, fag ash all in the window sill. I was in total shock! The staff were ok but most were grumpy and unhappy but you can blame them working in a run down broken hotel who are having to deal with unhappy customers The door had been burnt too. In all my years i have never left a hotel or holiday early. We left a night early and will never return again.

The hotel is one to miss, the food is awful I was served burnt food, the food is basically chucked on a plate no after service. Th e room is more than tied, wardrobe was broken the dads was wobbly, the decor was something out of 1970, the bathroom was also stuck in 1980 the shower only provided tepid water. When checking out, and I tried to complain there was no can I help there was no concern or compassion. For sanity reasons please avoid the Apollo hotel