Marriott Portsmouth

The bed was awful to sleep in, extremely hard. When we complained the following morning it was clear they were aware of this problem and had had many complaints about it. We were asked to pay a deposit on arriving which seemed odd as we had paid upfront for our stay. I was informed that we would receive the deposit back within 24 hours if our stay and over 48 hours we have still not received it back.. tried to call them only to get passed from AI bot to AI bot and charged £16 for the luxury of them not even being able to help us. Tried to send an email too so will see how that goes. Overall I wouldn't go back to this hotel, nor recommend it to anyone

Checked in on the hottest day in recorded history AND unfortunately the hotels system went down the day before and chaos ensued at front desk. I was told the Marriotts across the UK were down too, I could not confirm this but they were down. No check in until 3 and then after checking in no tech worked but all of this I can understand - I was manually issued a room on 5 th floor and I went to check and it was cool - AC somewhat working - but it kept worst of heat at bay. Everything in room was operative and “clean” but big stain carpeting , walls streaked by steam/shower sweat , art work showing water damage. Not comfortable being barefoot! Later in evening we were surprised by a knock on door an attempted entry - luckily we had chain on- young woman apologized and said verifying room occupied, physical inventory. Then we received a call asking name , etc. then…..all the tech came online! So not end of the world, just poorly handled. I have stayed in Marriott properties worldwide and this one ranks pretty low. Area is isolated in a corporate area so plan on Uber/Bolt if doing anything. Again, Hotel not responsible for record setting heat and major system failure. They are responsible for how they handle and respond to it. They are absolutely undeniably responsible for the dilapidated stained condition of room.

We just had a one night stay in a Superior room. I asked for a quiet room and they put us in a nice top floor room Beds and pillows very good. Beds are on the firm side but very comfortable. Check in and out very quick. We would stay again if in the area.