Premier Inn Stevenage Central

Lexi and Leanne very accommodating and helpful. Great asset to the company. Will definitely stay again.

I was travelling for work and therefore I don’t tend to leave reviews for my stays but I had to for this premier inn. The staff are so incredibly nice and welcoming. They cannot do enough for you, and they always have a smile on their faces. This extends to any of the staff too which was so warm and welcoming. Whilst the rooms have slight show of wear and tear the customer service really made this an enjoyable stay for me.

We stayed one night as a couple as we were attending a nearby family function. The staff on arrival were very nice. We had a drink in the bar before going out which was fine but expensive as expected. The chairs in the bar are filthy! The arm rests have not been cleaned in goodness know how long absolutely disgusting to look at and I wouldn’t want to touch them. The room smelt strongly of harsh cleaning chemicals which was very unpleasant. The bed was very hard and uncomfortable as were the pillows. I couldn’t turn off the strip light above the bed which was bright and like being in some kind of strip club!! With no phone in the room I had to ring down to reception on my mobile, which didn’t work as the WiFi wasn’t working properly. I had to go down in the middle of the night in my pyjamas and the man on reception had no idea how to turn off the lights. He told me to take out the key card which if I did that I would have been left with no lights at all to use the bathroom. Having mobility issues due to stage 4 cancer it would be impossible for me to use the room with no lights. I subsequently had no sleep due to the light and the smell and how uncomfortable the bed was. I am not sure what had happened to premier inn as stays used to be basic but comfortable and pleasant this was absolutely not a nice stay and expensive as well.