Premier Inn Glasgow East Kilbride Central

Excellent customer service. I had experience problems with my booking, which was done to the booking agent my company used. Ross at the front desk was brilliant at sorting the booking out for me. Megan at breakfast was delightful and very friendly. Thanks team for a very pleasant stay.

Honestly, this was a very disappointing experience. The condition of the rooms was shocking and, quite frankly, unacceptable. The standard was nowhere near what I would expect from a Premier Inn, and it seriously needs attention. A hotel room should be clean, presentable and well maintained, and unfortunately that was not my experience here. Another major issue was the behaviour of some members of staff. I overheard staff openly speaking badly about other colleagues, which I found incredibly unprofessional. These conversations were loud enough for guests to hear and created a very poor impression of the hotel and its staff. Whatever personal or workplace issues exist between colleagues, guests should not be made to listen to them. That being said, I don't want to overlook the staff who actually did make a positive impression. The food was genuinely very good, and the chef deserves credit for that. The front-of-house staff were also fantastic — friendly, helpful and professional, and they were probably the biggest positive of the whole experience. It's frustrating because there are clearly staff here who care about doing a good job, but the shocking condition of the rooms and the lack of professionalism from some staff really let the hotel down. There is a lot of room for improvement, and I would hope management takes these issues seriously rather than allowing them to continue.

⭐⭐⭐⭐⭐ I had a really great stay at the Premier Inn and wanted to give a special mention to Megan, Ross and Jenna. The team work incredibly hard and are always friendly, welcoming and willing to help. Ross in particular went above and beyond when I needed help with my parking. He was really helpful and patient and made what could have been a stressful situation so much easier. It’s clear how much effort the team puts in to make guests feel welcome, and their hard work definitely doesn’t go unnoticed. A big thank you to Megan, Ross and Jenna for making my stay a pleasant one. They’re a real credit to the hotel! So much love chris give these guys a pay rise