Hilton Maidstone

Good - Friendly staff, nice public areas, plenty of parking, near M20 motorway. Food and breakfast OK. Room was clean and a very good size. Not so good - rooms dated and badly in need of a refit. Soundproofing non existent. Tiles in bathroom were slippery when wet. Sink basin in bathroom seemed to have been painted and the paint was coming off in patches, which was novel. Reasonable value at the corporate rate. This could be a really good hotel if sufficient money could be invested in it.

As a Hotel the standards were very good, in terms of cleanliness, friendly staff, a menu that covered a good variety of dishes, including a wide range of different foods for breakfast. The room was excellent particularly its size. My only disappointment was the high level of noise; one event resulted in children throwing food over the floor and screaming at each other, while the mother merely smiled, (hopefully this was a one off), in addition I found the metal chairs being scrapped over the wooden floor rather annoying. In spite of the two annoying issues I would still recommend this hotel

The hotel was spacious and the addition of pool was fantastic for kids. It’s a real shame that receptionist, waitresses at cafe and restaurant were not attentive or courteous. I do hope they will get better training.