MERCURE DUNKENHALGH & SPA

Old rambling hotel… I am sure has seen better days..the staff esp Kenny, Chuti and Samuel were particularly professional and helpful.. much appreciated. The executive room was in good state with good shower, just the extensions of the hotel can be confusing. The breakfast is fine with clean restaurant and help staff

Exceptional Service and a Truly Special Welcome I’ve had the pleasure of staying at the Mercure Dunkenhalgh in Clayton-le-Moors many times over the past two years, and I wanted to take a moment to give a special mention to Semoyal at reception. Semoyal is an absolute credit to the hotel. From the moment I arrive, I’m always made to feel genuinely welcome and valued. The level of customer service, kindness and professionalism is exceptional, and it’s clear that Semoyal truly cares about making guests feel comfortable and appreciated. What makes the experience even more special is the personal touch. Over the years, Semoyal has helped make my stays memorable, including making my birthday feel particularly special. Those small gestures and the genuine warmth shown make a huge difference and are something I really appreciate. When you stay somewhere regularly, it’s the people who make you want to keep coming back — and Semoyal is definitely one of those people. The consistency, friendliness and outstanding service have made a lasting impression on me. Thank you, Semoyal, for everything you do and for always making me feel so welcome. You are a real asset to the Mercure Dunkenhalgh, and your hard work and dedication absolutely deserve to be recognised. Thank you for making every stay feel special. ⭐⭐⭐⭐⭐

Stayed here whilst in the area on business. The check in process was friendly and prompt (don’t forget to register vehicle details on the machine to avoid a possible fine). No issues with the facilities in the room. I decided to eat in the bar and was served by Mal and Callum who were both fantastic. Both were very attentive and met my every need.