Westbourne House

well, well, well, where to begin... firstly on arrival we was met by a rude young lady barefoot.. she seemed more bother that we had disturbed her... then later on when we returned to check in, (as we arrived early and was just leaving bags to go PB) when given keys no information about having to book in for breakfast in the morning. however we was told by another customer that he was informed the kitchen wasn't open as oven was broke. nothing too bad so far.. however a hotel in which no drinks are allowed up stairs, the bar was also closed as the staff member who works it was ill. not great when you have 3 kids with you (one autistic). both communal toilets had no lights in so kids didn't want to go bathroom alone, the shower room looked like a construction site. a few pillows had yellow stains.. looked like urine stains tbh with you.. then after we complained through booking.com about all this. she lied saying we was rude because we didn't have a on suite.. we booked knowing it was communal bathrooms. we believe this is just a generic response as she would have to refund us some pennies.. I'm not one for leaving a bad review but this place has proper took the biscuit... please, please avoid.. spend that extra bit of money for a place that has all the commodities

All I'll say is.....If you're after the Ryanair of hotels you've come to the right place. Don't break down on the motorway for goodness sake because these guys will not give a damn even though we have a disabled daughter with autism and adhd and suffers with epilepsy. An employee who we spoke to is basically THE COMPUTER SAYS NOOOOO woman off Little Britain and has more customer care a brick wall We don't know what the hotel is like because we didn't even get in the hotel because they refused to open the door and let us in as we were too late for checking in and nobody to help although I'm sure if somebody was to be causing trouble in the property I'm sure they'd be up and ready to kick them out.....Anyway avoid at all costs they are the pits and very unhelpful.

Well… where do I start! Firstly the room is relatively standard which you would expect for the price that’s a definite! We paid for a private toilet because both of us unfortunately suffer from IBS, understandably for privacy and comfort this suited us better. Yay private toilet we was happy, that was until we actually went to use the toilet and it wouldn’t flush!!! We went downstairs to let them know the toilet wasn’t working and we was told “ I’ll tell my mum” although telling her mum didn’t really do anything because nobody came to look at the toilet. This however led us to put on our big girl pants and just go to the shared toilet and guess what! They both didn’t work either, being on a floor full of men too, which you can imagine was absolutely disgusting and smelt really bad. Lets continue to the bathroom the cold water tap didn’t work and unless we both had mysterious shave there was loads of little dark hairs where someone had clearly shaved and it hadn’t been clean. Pipes on show was absolute beautiful aswell as the shared shower being absolutely shocking!!! Next let’s go to the sea view it advertised.. their thoughts on a sea view is the back of the hotel it was which was disgusting. I’ll give them one thing the bed was pretty comfy but to be woken up by their dogs barking and a child being shouted at ( the cleaners child) was not the way we wanted to be woken up this morning. Oh and I got bitten too! The pictures on trip advisor definitely need updating because it looks nothing like them! This is not ‘ value for money’ and if I’m quite honest I wouldn’t even allow a dog to stay there. On a positive note… a night out in Blackpool is fun!!!