Best Western Higher Trapp Country House

Just come back after a couple of nights stay at this hotel! I received the “ all inclusive “ package for Christmas, and what a great gift it was! The hotel is lovely, the staff are very friendly and the package is well worth it! You can upgrade at any time! Would definitely stay again and will be definitely recommending this to friends and family

This is my 2nd visit here. This time for a friends birthday treat.unfortunately we weren’t treated or greeted!. Arrived and there was a wedding in progress. Not a problem at all. Waited in the bar area for staff. None. Went to reception to ask. Oh it’s me I’ll be with you shortly I’m doing reception, there was no one there but me… later again waiting in the bar area, went to reception “you’ll have to wait, I’m on reception and I don’t know where the staff are”… went to the room, clothes left from a previous visitor in the drawers… told reception however they were still there on the morning that we checked out. No milk portions in the room to make a drink… food was absolutely 💯 1st class. Well done chef. Such a shame the front of house let it down . We may have been on an all inclusive deal, but…. Every guest is as I important as the next. If you only want wedding guests when you have a wedding don’t open the hotel to others. Very dissatisfied 😒

Friendly and attentive staff! Fabulous meal and beautiful grounds. Perfect for a special getaway.