De Vere Hunton Park

It seems relatively cheap compared to other venues, and the service they provide is a reflect of that. There were a number of things that the venue did that ruined our day. And upon asking for some sort of refund, we were fobbed off for nearly 2 months, not getting any actual answers. Following another complaint from a guest, they have then shared my entire email chain and email address, which is a massive GDPR breach. The getting ready room for the bride is a conference room, which has used plasters, fake fingernails and straw all over the floor, not to mention the 100+ chairs stacked up and multiple tables. Having to pay an additional £500 for an actual getting ready room, when you've already spent thousands is ridiculous and should be included in the price. Eventually got breakfast after asking for hours, and then it was left in our room all morning. They then changed how we were getting to the ceremony room as they couldn't be bothered to take out the mountain of chairs in the room. The groom didn't have a set getting ready room, was told he could get ready in a room that was being set up, luckily we'd booked to stay the night before so he could get ready in our room. The staff were unhelpful and rude. All the food was late coming out, some of it already cold or undercooked. Rude comments could be heard from the kitchen. They never bothered to open our bar in our marquee, and only had one person on the main bar inside the hotel, which was already out of the 2 main lager by 12:30pm, when my guests arrived. Also had the other marquee at this bar as their bar also wasn't fully stocked. No aircon here either. Half of the rooms didn't have aircon, the wedding coordinator was useless. They hadn't set up enough tables for our wedding reception, and we had to ask for the remainder of the tables to be set up. The chairs that they supply are faulty, my sister in law cut her hand severely on the chair, it was our DJ who had to administer first aid, as there was no one from the venue around, when someone was eventually found, she was told there was no one first air trained. The staff were shouting at us to get out of the drinks reception room at the end of the evening, wouldn't let me collect any of our stuff. They then threw away one of our cake toppers, and broke the other. They have taken zero accountability for this. When we asked them the next day why it was broken, she was dismissive and rude, and left us waiting for around an hour and a half. After complaining to the venue, we were called liars multiple times and they have taken no action to rectify the issues. They initially offered us a 2 night stay and an afternoon tea, like that would make up for ruining multiple aspects of our wedding day. Why would I want to return to a venue that treated people so horribly and ruined my wedding day?   Overall, the service was atrocious, and if you want to have a beautiful wedding day, DO NOT book this venue, as they will ruin it.

I stayed for 1 night with my daughter as a little getaway. The staff were very friendly and helpful. Our room was nice, although could of done with a bit of an update . We visited the pool which was clean however again looked very tired and in need of a bit of an upgrade. We had dinner and breakfast , food and service very good. Beautiful grounds

We stayed for two nights, from 25 to 27 August, in Room 1—the Botham Suite, advertised as a Premium Suite. The stay was meant to celebrate our son’s birthday alongside a visit to the Warner Bros. Studio Tour. Instead, it became one of the most uncomfortable, frustrating and appallingly managed hotel experiences we have had. The location was convenient, but that was the only meaningful positive. Hunton Park Hotel failed on cleanliness, maintenance, comfort, safety, privacy and complaint handling. The air conditioning did not work properly. Its control panel displayed a clear fault, the settings could not be properly adjusted and the room was not cooling adequately. This was an objective equipment fault, not simply a disagreement about our preferred temperature. We reported it promptly and repeatedly. We were initially told that maintenance was unavailable and that the problem would have to wait. The hotel did offer us two smaller rooms. However, that would have required us to split our family between separate rooms when we had specifically booked a family suite so that we could remain together. Two small rooms were not a suitable or equivalent replacement for the Premium Suite we had paid for. We should not have been forced to choose between staying together as a family and having accommodation with functioning facilities. The hotel’s other supposed solution was a portable fan, but astonishingly that was also defective. It was excessively noisy, did not oscillate and repeatedly stopped working. It was far too loud and unreliable to be a realistic overnight solution. With neither functioning air conditioning nor a usable fan, we had little choice but to open the room windows in an attempt to make the room bearable. After sleeping with them open, my family and I suffered numerous mosquito bites. The manager then suggested that the air conditioning was not working because the windows were open. That explanation completely reversed cause and effect. The air-conditioning panel was already displaying a fault and the room was already failing to cool. We only opened the windows because the air conditioning had failed and the replacement fan supplied by the hotel was useless. For the manager to use the open windows as an excuse for the air-conditioning problem was illogical and deeply dismissive. He was effectively using the consequence of the hotel’s failure as an explanation for the original failure. The manager subsequently maintained that the system appeared to be operating normally and attempted to reduce our discomfort to a matter of personal preference. Repeatedly insisting that the air conditioning appeared to work did not remove the fault displayed on the panel, allow us to operate it properly or make the room comfortable. The cleanliness was equally unacceptable. The room was visibly dusty, and the bathroom ventilation grille was full of dust. This was not simply a tiny area missed during cleaning; dust had accumulated around equipment responsible for ventilating the bathroom. Even more damningly, the manager himself admitted that he cleaned dust out of the air-conditioning unit. The hotel therefore cannot credibly dismiss the cleanliness issue as merely our perception. Its own manager acknowledged removing dust from the equipment, raising obvious questions about when the room and ventilation systems had last been properly cleaned and inspected. The main bed creaked whenever anyone moved, while the sofa bed was extremely uncomfortable. None of us slept properly on either night. Between the uncomfortable beds, excessive heat, defective fan and need to leave the windows open, the suite failed at its most basic purpose: providing a clean and comfortable place for a family to sleep. There was also an open window on the communal landing that appeared to provide direct access onto the roof. We found this alarming, particularly in a hotel accommodating families and children. It presented an obvious safety and security concern and reinforced our impression of a poorly maintained property where basic risks were not being taken seriously. The food was another disappointment. We were served a burnt burger and badly overcooked bacon, and the cooked breakfast was poor. The hot-chocolate machine was also out of order. We raised concerns about the food at the time but received little meaningful response. Alongside the faulty air conditioning, defective fan and dust-filled ventilation, it contributed to an overwhelming impression of neglect. There was then the extremely serious issue of the manager entering our room without permission. This was not speculation: the manager confirmed in writing that he entered the room alone, using his staff key, sometime between approximately 5:30pm and 6:00pm while we were away. We had not given him permission to enter, had not been told that he intended to do so and had not agreed that our room could be accessed in our absence. There was no emergency requiring immediate entry. If he believed access was necessary to investigate the air conditioning, the minimum professional standard would have been to contact us and obtain permission first. Reception did not initially appear to know that the manager had attended the room, making the situation even more troubling. I requested the electronic door-access records so that it could be established precisely who entered and when. Hotel guests should never be left questioning who has accessed their room. The manager’s handling of the complaint was woefully inadequate. He repeatedly dismissed me and concentrated on disputing or minimising each individual problem rather than acknowledging the overall failure and finding an effective solution. The visibly faulty air conditioning was described as operating normally. The open windows—which had only been opened because the room would not cool—were then used against us. Our discomfort was treated as personal preference, while the cleanliness, food and maintenance failures were never properly addressed. The contradiction was remarkable: the manager admitted entering the room and cleaning dust out of the air-conditioning unit, yet continued to maintain that the system was operating normally and that our concerns were essentially subjective. His responses demonstrated no meaningful ownership, urgency or accountability. Each time I pressed for direct answers, the central issues were avoided. Expressions of regret meant nothing because they were never accompanied by an effective remedy. Given the extent of the failures, I requested a refund of at least 50% of the room cost and asked for my complaint to be escalated above the hotel manager. He repeatedly failed to provide a direct or satisfactory answer to either point. His approach left us with the clear impression that retaining our money and defending the hotel mattered more than acknowledging what our family had experienced. I have now escalated the matter to the hotel’s owners and am awaiting their formal response. At the time of writing, I have received no proper response and my complaints appear simply to be being ignored. I will continue pursuing the matter through the appropriate channels and will update this review if the owners eventually provide a meaningful response and resolution. This was a Premium Suite in name only. A hotel cannot reasonably advertise and charge for air-conditioned premium accommodation, provide a dusty room with a faulty system, replace it with another defective appliance, leave a family unable to sleep and suffering numerous mosquito bites, and then dismiss the entire experience as personal preference. What should have been a memorable birthday celebration was ruined by defective facilities, dust-filled ventilation, uncomfortable beds, dreadful sleep, poor food, safety concerns, an unacceptable entry into our room and management that showed no meaningful accountability. The accommodation was substandard, the complaint handling was disgraceful and the entire experience was awful from beginning to end. I would not return under any circumstances. Avoid this place.