Hour Glass

I had to book this hotel last minute as an emergency after my previous accommodation fell through due to an unannounced refurbishment. The team at The Hourglass were incredibly helpful, polite, and accommodating of my access needs right from the start. The location is great (a little tricky to find at first, but that’s a Google Maps issue, not the hotel's!). The bed was exceptionally comfy, and I loved that they provide a proper small carton of milk for tea and coffee instead of those annoying little plastic jigger pots. Honestly, I usually have to run out to a shop to buy my own milk, so this was a massive, highly appreciated plus. Downstairs, the food smelled amazing and was incredibly reasonably priced—especially for London! On the flip side, the rooms are fairly basic, but that was all I really needed. I was also a little nervous about the shared bathroom situation due to medical conditions, but it ended up being perfectly adequate. (Pro-tip for future guests: use the bathroom on the left for a shower rather than the one on the right!). My only real critique is that the hotel should look into getting some non-slip shower mats, as the floor can get quite slippy. Overall, it was a lifesaver of a stay and I'd absolutely come back if I needed to.

My experience at Hourglass hostel has been perfect. They helped me in everything necessary for me comfort. It is in a very quiet place and with services like supermarkets and nearby food joints. Downstairs you have a pub where you can relax and get to know Gaio and Wasu, staff of the hostel. The pub is quiet and you won't hear it from inside the hostel. Gaio speaks Spanish so if language is a problem for you thanks to him it will no longer be. They will help you in everything and make your stay much more comfortable. The hostel is very clean, quiet and has a bus stop 30 meters away and metro about 25 min walk. The rooms are comfortable and have amenities such as refrigerator, television, water heater and even free in-room breakfast such as cereal, milk, cookies and coffee. The hostel has a shared super complete kitchen. My room had its own bathroom but, for the more "shy", there are toilets outside them. I want to highlight a toilet that is mezzanine, which for me was perfect.

Bad experience. The receptionist wanted to charge us £10 for a post 22 check out (the flight was delayed and he thought it would add inconvenience to our trip). We arrive and the same tells us that our room has a problem with the shower, so it places us in a hovel of not even 10 square meters, with mold and dust everywhere. A disaster. We immediately booked another hotel for the following day, which would also be the last of the holiday: we would never want to close our stay in the UK badly. We booked at the crowne hotel, where we had nothing short of spectacular Processing.