K West Hotel & Spa

I´ve been a customer of K West for years. Therefore, I was really excited to check what the hotel was like after the renovation. Well... Mixed feelings here. Whilst the room was certainly spot on, the staff were friendly, and the premises were looking pretty, there were some issues which ruined my stay. One of the reasons why I always chose K West Hotel during my frequent trips to London was the impressive fitness facilities. I thought that the new hotel was going to include a renovated gym but, to my surprise, the gym was a sad room with a bench (already small for one person), and another room with a couple of cardio machines. They told me that this is a temporary gym. Fair enough! But they should inform about this before. I could have booked another hotel at a much lower rate. The other bad note was breakfast. This is clearly underperforming. A sad short selection of so called "cold cuts" and a hot dish to choose. On my 3 days I chose a different dish everyday and none of them pleased me. In short, the hotel will be great.... but it is not great yet.

Beautifully decorated, newly remodeled hotel with fabulous breakfast and delightful staff- the lovely receptionist, Raina, went above and beyond and the restaurant staff were so warm, welcoming and responsive. We loved it so much we booked a follow up stay a few weeks later. Convenient as well to tube stop.

This is one of the nicest hotels I've ever stayed in, the decoration of the rooms, communal areas, bar and restaurant are really nicely done. The staff were l friendly and very helpful, we dined at the Flock restaurant on the last night and the food matched the exceptional quality of the rest of the hotel. It's well situated in a relatively quiet area but has good shops, tube access and is only a short walk from the hige Westfield shopping centre. Whenever I travel IHG Indigo hotels will be top of my list from now on. Thanks to all of the team for making our stay so enjoyable x