Mehfil Hotel

Fantastic delicious and friendly We had been recommended this restaurant by friends and finally planned a birthday lunch after a gorgeous walk along the canal from Boston Manor to Southall. The walk took us through a wide range of nature and engineering, including the Hanwell flight of locks and Three Bridges where the canal and railway intersect. But the real treat was lunch at Mehfil. Everything was delicious. The sizzling veggie starter, the basket of delicate breads, perfect paneer and dahl to die for ... With lovely service from Anthony, it was simply a great day out!

Booked via Booking.com as always do. Room rate seemed very good and the pictures and information were reassuring that this was a clean place. After all they were “Four in a bed winners”!!! This stay was a wedding anniversary getaway for us & I was very excited. I telephoned ahead to find out about checking and checkout. I specifically asked about late checkout as my husband has problems sleeping at night which meant he wouldn’t wake (if he had slept at all) so I asked about late. I was told twice confirmed that late checkout could be complimentary up to 1pm. After that a charge of £30 day rate would apply. I said that would be brilliant and we would like our checkout between 12noon to 1pm which the receptionist agreed. On the morning of checkout around 11.20am a man knocked our door and said we had to leave, checkout 11am and we were late, he needed to clean and change room. I said receptionist had allowed us until 1pm and he said no no checkout 11am, no one tell me, I give you 10 minutes”!!! (He was an Asian man). We collected our bags and left. When we got down to reception everywhere was locked up, no one was around in the hotel. There was a lock box to drop your room key in marked “express checkout “!!! THE ROOM. For the price paid ok. Bed was comfortable, but cheap linen frayed duvet cover, old lumpy pillows. Headboard wooden, scratched old and dated. Bed lights shades were dirty old and broken. All furniture old, some broken, dusty inside and out, wardrobe especially dusty and dirty so couldn’t hang clothes. Curtains were full of dust and pelmet coming off. Window cills need a clean and round the windows. Skirting boards all round room were very dusty and dirty, this was first thing I noticed. Wallpaper had splash and stain marks on in various places and was old and tired looking. Television was hung on wall over other side of room which seemed too far away. It was covered in dust on screen and behind. I had to actually wipe the screen to make it clearer. There were cobwebs in the corner behind the tv. Bathroom looked like it had recently been replaced as there were filled in hole marks from an old shower rail. The shower basin had some hairs in which I had to run down before using. There was nowhere to put bottles of soap/shampoo. The cabinet door was stiff to close and when I tried to open it I couldn’t. I had to reach and grab the top to loosen it to get out. Towels were nicely presented on bed as swans (trying to impress), but I was glad of towels as forgot mine. Opened them out and they were old and very frayed around the edges and rough, but were adequate and useful. Toilet was in an awkward position that you had to sit sideways to fit as the wall and door were too close. In parts it was ok and what I paid was acceptable for basic, but cleanliness seriously needs attention. What I don’t understand is how this place won a “Four In The Bed” trophy!!! As regards the parking it was stated that it was £5 per night to park in the car park at the rear. However I have found an entry in trip advisor where it states “Free Parking”. This needs clarifying and dealing with as contradicts. Breakfast was brought to room on a tray (due to Covid restrictions). Two bowls full of milk, two small portions of cornflakes, 2 small apple juice, two bananas, two apples, 2 pastries, 2 baby bell cheese. This was included in room rate. It appears that housekeeping/cleanliness/room cleaning/linen care & general furnishings need looking at. They are obviously not checked by management after rooms are made up ready for customers. It is not obvious who or if there is any management involvement. Reception was open on checkin and then locked up. There was no staff on duty. If anyone had any problems there was an “emergency number “ to call.

Avoid this hotel at all costs. This is the 2nd time we have booked a room here for our engineers who are working in the area and both have come away covered in bites. One actually spotted bugs on the bed. Pest control need to be contacted ASAP.