Shaftesbury Hyde Park International

Stay far away from this hotel. The reception staff are polite, but unfortunately they seem to have to do whatever the owners tell them to do. During our stay, they closed off the small outdoor patio/garden area that is available to guests. When we asked why, we were simply told it was “for some reason.” One of the employees told us that it was the owners’ decision. What made the situation even more frustrating was seeing the owners themselves sitting outside smoking cigars while the small guest area was closed off. We paid far too much for this hotel, and on top of that, they took away one of the few amenities available to guests. The service was poor. The breakfast was very basic, and the rooms were worn, dusty and in need of better maintenance. Room service also failed to replace the used cups and coffee in our room. The management comes across as extremely arrogant and unwilling to listen to their guests. We complained several times, but the poor employees were clearly unable to do anything about it. In the end, we had to sit outside on the street just to enjoy the sunshine and relax. Absolutely unacceptable considering what we paid. We strongly recommend staying somewhere else.

Great hotel, Reception staff were so helpful and kind, The breakfast was delicious so much to choose from. I was so happy staying at International hotel and will definitely stay again in the future. I would highly recommend to anyone waiting to stay at this hotel. 10/10

The hotel is well-located and clean, but we had a bad experience because our room key was given to another guest, who then entered our room. The staff were relaxed and unfazed by this, and no apology or explanation was offered other than an "IT problem". I would not recommend the hotel on this basis.