Sofitel London Gatwick

We stayed in the Sofitel on the Monday night. Polite, professional staff, chatted briefly with Sal, duty manager. We had been given a room upgrade. Very comfortable. Unfortunately, on the next day, we were caught up in the NATS airtraffic nightmare. We spent the Tuesday night on chairs in Gatwick Airport, as unable to get a room in a hotel anywhere. We managed to book a room in the Sofitel for the Wednesday night. This was at 3 times the cost of our previous night. (This is the reason for only giving 4/5 as the hotel milked the crisis). When we walked into the Sofitel early on the Wednesday morning hoping to maybe just leave our bags there till we could go to our room later, Sophia and Sal we both exceptionally supportive, we gained access to a room as soon as one was available and got some sleep. On our return from holiday we stayed at the Sofitel again. The restaurant service was very good and the food of good quality. We did see Sophia but sadly not Sal. They had made a difficult time significantly easier. They were super.

We had a one night stay here before our flight from Gatwick, and we consider it to be a part of our holiday. The service is extremely professional and considerate, especially as most guests are staying for only one night before a flight. We ate in the Mediterranean restaurant where the food was excellent and the service was exceptional. Super staff. Access to the north terminal is within a few minutes and the ease of access makes flying much less stressful. A good beginning to a holiday, without shuttle buses and early morning departure from home. A definite recommendation.

A surprisingly nice hotel which is perfect for Gatwick North Terminal. Rooms are comfortable and the bar and restaurants are great. We particularly enjoyed the Vivre Restaurant with great, friendly staff and good quality, tasty food, prepared and presented with care. All in all a great way to start, or end, a holiday.