The Park Grand London Paddington

The Worst Hotel Experience I Have Ever Had – Unfriendly, Unprofessional and Unsafe I have never stayed at a hotel that was so unfriendly, rude and made us feel so unsafe. Firstly, we were woken up in the middle of the night by a loud beeping alarm system in our room. We called reception, and we were told that they would reset the system. The following morning, we were assured that the problem would be fixed. However, nothing was done, and we were woken up again the following night by the same loud alarm. We also discovered that the alarm system does not alert reception when it goes off. This means that an alarm can sound continuously inside a guest’s room in the middle of the night without hotel staff even being aware of it. We found this extremely concerning and felt that the hotel was being seriously negligent when it came to guest safety. When we requested compensation for the room, we were met with rude and dismissive behaviour. The hotel manager was apparently too busy to deal with us properly, which only added to our feeling that our concerns were not being taken seriously. Throughout the entire situation, no member of staff offered a genuine apology or showed any warmth or courtesy. The attitude we encountered was rude, arrogant and completely unprofessional. We were eventually promised a 20% refund on the room rate. However, we never received it. We had to leave the hotel before the matter could be resolved, as we had pre-booked museum tickets and wanted to enjoy our planned day in London. We asked to settle the matter by email, especially as we were leaving for home the following morning. Unfortunately, as we had come to expect from this hotel, our subsequent emails have gone unanswered. Three weeks after returning home, we have still received neither a response nor the promised refund. I have never experienced such appalling treatment from a business. The combination of a repeatedly malfunctioning alarm system, a lack of concern for guest safety, extremely poor customer service and a promised refund that was never paid is simply unacceptable. I would absolutely not recommend this hotel. In particular, if you value your safety and expect to be treated with basic courtesy and respect, I strongly advise you to look elsewhere.

We stayed here for 9 nights during our trip to London. I was with my mom and we booked a roomy double twin room. The hotel was clean and the beds were comfortable. But as another reviewer said- this is way to minimalist. There was no place to put any toiletries of your own in the shower, you had to hold onto your soap while you showered, or put it on the floor. Eww. I tried balancing my items on top of their hotel provided shampoo & body wash pumps that were mounted to the wall. The sink was a vessel sink on a very low counter. Hard to wash your face in this sink and not be afraid to hit your forehead on faucet. If they could just install a nice shower shelf that would go a long way making the shower workable. The safe was literally ON THE FLOOR under the bed, you had to get on your knees with your phone as a flashlight to lock & unlock and get your stuff out. There was no outlet in the bathroom for anything but a men's shaver and it was very low- this is kind of sexist?? You had to blow dry your hair in the room instead. The hangers and rods were almost unreachable they were so high up and suspended from the ceiling. There are no directions in the little binder they leave in the room- it was mostly advertisements. So I had to call down to ask how to use the very minimalist black square thermostat worked. Near Paddington Station was great location.

I would like to thanks Rehanna and Roben for their kind support and service during my stay at this hotel. Very enjoyable!