City Continental London Kensington

The hotel was very unclean with mouldy curtains, hairs in the bed, stains on the floor and furniture with a strange smell in rooms. The staff didn't offer any help when asking to check out and also were arguing in front us when we first checked into the property. When we asked for a refund online, they ignored me and said it was my fault for not asking to see another room (despite booking 2) and never replied to any emails, I had to chargeback through my bank after 2 months of trying to resolve the situation with Booking.com, despite being in the hotel for 20 minutes and checking out. In some cases it is worth paying slightly more for a better hotel, I can't stress enough how much this is an example of that, if you want endless hours on the phone with whoever you booked this with or with the rude staff trying to get your money back, this is the place to stay. The only good thing about this hotel is the location, however there is plenty of alternatives which look much better for the price you pay.

Awful. Not worth it at all !!!! Mouldly shower, left over nails in the room , so dirty, so small you cant even open a suitcase here. The heating doesnt work. Better off in travelodge. Avoid. Feels like a prison cell rather than a nice hotel. Avoid avoid

I booked a room at the City Continental Kensington London Hotel on September 2023 for a stay in July 2024. Way upfront! When I reached to the hotel last week, the reception staff told me that they were closed to public for the last 3 months. I didn´t get any communication before my arrival to the hotel and the money was reimbursed only when I was there. Heads up! If you are planning to stay at this hotel in the summer of 2024, be 100% sure they are open, because I needed to find a last-minute accommodation in London in the month of July for 4 people, paying an extra cost that I wasn´t counting on. My advice, look for another hotel and avoid a headache