Mercure London Bloomsbury Hotel

3.0 / 5

•

130 134 Southampton Row WC1B 5AF

Reviews from Guests

3.0/5

2,877

Reviews

from real guests

Odyssey42427737081

Stayed in a refurbished room, unfortunately the designer didn’t understand people would have to use the rooms made. Toilet so close to the wall to was almost impossible to use. Leg touching the very hot towel rail. Tap on the side of the sink so water only made it in to the sink on the highest level of water pressure. Also air conditioning only in name. Set at 19, room stayed at 26 all night. Oh and the mugs for tea and coffee don’t fit under the coffee machine without removing the drip tray.

strickers

I booked well advance because I knew London would be busy on the night of our stay. I hold top-level status with IHG and was even phoned a month before I stay to ask what welcome amenity I would like, I asked for breakfast. On arrival I was told the restaurant was closed, the bar was running a limited service and no breakfast was available. I was also told that an email had been sent to inform me about the restaurant situation, it most certainly hadn't and the other 3 people checking in at the same time were also told they had been informed when they hadn't. It took several requests for the duty manager to leave their office and speak to me, I was greeted with a sorry and a shrug. I was told I could cancel if I wished, there would be zero chance of me finding a replacement hotel on the day for a similar price so I was stuck. On top of this, there is little evidence of refurbishment having happened, the rooms are small and the lift tiny. I won't be back.

Navigator27829921913

When we arrived we were told that the restaurant was closed during the refurbishment and therefore we would need to fill in the breakfast form and to quote ‘have a lovely breakfast delivered to the room..’ So we went up to the room and was pleased we hadn’t brought along a cat to swing - ! Very small room - even though it’s advertised as a premium double room. - there just room to get round both sides of the bed and there was one chair… Room was clean and just a basic small room really. We went out and left the form asking for our breakfast with specific items and to be delivered at 8.30 am. I was awake at 6.30 eagerly awaiting breakfast - although with one chair and a small desk and no room for a room service trolley we knew it was going to be challenging to eat in the room… anyway 8.30 came and went - thought I would give them a chance as they may be busy… 8.55 nothing - so I called the reception - they would get right onto it - double quick…. 9.10 calls me back - they have lost the piece of paper with my order on it.. - gave them the list again - was told they will be a few minutes - at 10am an hour and a half late the breakfast arrived…well if you can call it a breakfast.. some food piled into a styrofoam container.. see the pictures…also not including hardly any of what we ordered at all..no salt and pepper or sauce or butter for the toast that was soggy — I wish we hadn’t waited as we then missed our train and the whole day we were trying to play catch up .. Surely the property should either be closed until they can give their guests a good service or at the least tell you at the booking stage that they will not be able to offer any food of any quality…and don’t kid them that they will get ‘a good breakfast’__ because you don’t!! As we left the duty manager was apologetic and suggested I write to them and bla bla.. but I have lost that money and that night and that time in the morning and can’t be bothered to spend more negative time trying to rectify what has already been done… then the somewhat aggressive general manager offers to “comp the breakfast” -hardly an offer worth entertaining… with a veiled sorry… thanks but will not be going back to IHG for a while…

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Air conditioning in public area

Contactless check-in/out

Convenience Store (on site)

Room sanitization opt-out available

Ironing Service

Korean Spoken

Icelandic Spoken

Terrace

Italian Spoken

Game Room

Car park [on-site]

English Spoken

First aid kit

Romanian Spoken

Facilities for Disabled Guests

Portuguese Spoken

Ticket Service

Karaoke

Library

Security [24-hour]

Heating in public area

Croatian Spoken

Tours

Restaurant

Finnish Spoken

Guest rooms seal after sanitization

Shared Lounge/TV Area

Elevator

Car park [nearby]

Dutch Spoken

Invoice provided

Doctor/nurse on call

Face coverings on staff

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Currency Exchange

Safe dining setup

Physical distancing of at least 1 meter

Service animals are welcome

Daily disinfection in common areas

Dry Cleaning

Water sports (non-motorized)

Tennis Court

Norwegian Spoken

Daily disinfection in all rooms

Room service [24-hour]

Spanish Spoken

Hebrew Spoken

Wi-Fi in public areas

Professional-grade sanitizing services

Free face masks

Indonesian Spoken

Hungarian Spoken

French Spoken

Temperature check for guests and staff

Special Diet Meals (upon request)

Hair/Beauty Salon

Rooms sanitized between stays

Cashless payment service

Cash withdrawal

Nightclub/DJ

Babysitting/Child Services

Sanitized kitchen and tableware items

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Air conditioning in public area

Contactless check-in/out

Convenience Store (on site)

Room sanitization opt-out available

Ironing Service

Korean Spoken

Icelandic Spoken

5 Available Room Types

Standard Room 2 Single Beds

25 Square Meter

Accessible vanities

Bathtub grab bar

Roll-in shower

Transfer shower

Visual alarm

Electric Kettle

Accessible toilet

Adapted bath

Bathtub

Hair dryer

Private bathroom

Shower

Shower chair

Free Toiletries

Towels

Radio

Cable Channels

Telephone

Free Wifi

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Slippers

Alcohol

Tea/Coffee Maker

Free bottled water

Minibar

Daily housekeeping

Carpeted

Desk

Sitting Area

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Individual air conditioning

Safe

Non-smoking

Safety/security feature

Smoke detector

Superior King Room

25 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Radio

Cable Channels

Telephone

Free Wifi

Air Conditioning

Blackout curtains

Daily newspaper

Fan

Heating

Linens

Sleep comfort items

Slippers

Alcohol

Tea/Coffee Maker

Free bottled water

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Sitting Area

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Individual air conditioning

Safe

Non-smoking

Safety/security feature

Smoke detector

Standard Single Room

25 Square Meter

Visual alarm

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Radio

Cable Channels

Telephone

Free Wifi

Air Conditioning

Blackout curtains

Daily newspaper

Heating

Linens

Sleep comfort items

Slippers

Alcohol

Tea/Coffee Maker

Free bottled water

Minibar

Daily housekeeping

Carpeted

Desk

Sitting Area

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Individual air conditioning

Safe

Non-smoking

Safety/security feature

Smoke detector

Standard Double Room

25 Square Meter

Visual alarm

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Radio

Cable Channels

Telephone

Free Wifi

Air Conditioning

Blackout curtains

Daily newspaper

Heating

Linens

Sleep comfort items

Slippers

Alcohol

Tea/Coffee Maker

Free bottled water

Minibar

Daily housekeeping

Carpeted

Desk

Sitting Area

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Individual air conditioning

Safe

Non-smoking

Safety/security feature

Smoke detector

Small double room 1 double bed

25 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

Radio

Cable Channels

Telephone

Free Wifi

Air Conditioning

Blackout curtains

Heating

Linens

Sleep comfort items

Slippers

Alcohol

Tea/Coffee Maker

Free bottled water

Minibar

Daily housekeeping

Carpeted

Desk

Sitting Area

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Accessible by elevator

Individual air conditioning

Safe

Non-smoking

Safety/security feature

Smoke detector

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Alternative meal arrangement

Buffet-Style Restaurant

Restaurant

Breakfast service

Room service [24-hour]

Special Diet Meals (upon request)

Bar

Front Desk Services

24-Hour Front Desk

Ticket Service

Currency Exchange

Activities

Tennis Court

Entertainment and Family Services

Smoke-free property

Air conditioning in public area

Contactless check-in/out

Karaoke

Heating in public area

Invoice provided

Family/child friendly

Kids club

Cash withdrawal

Nightclub/DJ

Babysitting/Child Services

Business Facilities

Meeting/Banquet Facilities

Shops

Convenience Store (on site)

Hair/Beauty Salon

Common Areas

Shared Kitchen

Terrace

Game Room

Library

Shared Lounge/TV Area

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Guest rooms seal after sanitization

Doctor/nurse on call

Face coverings on staff

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Daily disinfection in all rooms

Professional-grade sanitizing services

Free face masks

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Korean Spoken

Icelandic Spoken

Italian Spoken

English Spoken

Romanian Spoken

Portuguese Spoken

Croatian Spoken

Finnish Spoken

Dutch Spoken

Norwegian Spoken

Spanish Spoken

Hebrew Spoken

Indonesian Spoken

Hungarian Spoken

French Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Car park [on-site]

Facilities for Disabled Guests

Security [24-hour]

Tours

Family Rooms

Elevator

Car park [nearby]

Service animals are welcome

Water sports (non-motorized)

Non-smoking Rooms