Park International Hotel

I had a very disappointing experience with Park International Hotel and Booking.com regarding my reservation (Ref: 6997693898). In June 2025, I made a non-refundable booking for 23–26 July. Immediately after booking, I realized I had selected the wrong dates and contacted the hotel. I was clearly told (and later received written confirmation via Booking.com) that a one-time date change would be possible, subject to availability. I submitted my request on time, but instead of a proper response, my case was delayed multiple times. Eventually, I was offered a much higher price (£939.60), about £295 more than what I originally paid. What is particularly concerning is that during this entire period, the same room category remained available online at lower prices. I even offered to switch to a standard room for around €685 (close to my original payment), which was clearly available — but this was ignored. In the end, my request was rejected without properly addressing any of my proposals. Even more confusing, I was told there was no availability, while rooms were still visible online — only at higher prices. This lack of transparency and inconsistent communication made the whole experience very frustrating. I expected much better customer service from both the hotel and Booking.com.

The hotel is in an excellent position on Cromwell Rd Kensington and so close to Tube stations, museums, supermarkets and other tourist attractions. My room was very large and overlooked busy Cromwell Rd but was very quiet. Facilities in the room were excellent and I had a very comfortable stay. Staff were all very friendly, efficient and accommodating and would have no hesitation in booking this hotel again 😊

Comfy bed. Decently clean room and good service from the staff. Solid location close to the gloucster road underground station. I would have given this hotel 5 stars if the room didn't keep heating up all the time, causing us to need to use the AC (noisy). The only window seemed broken. The rooms doors are weighty and as such made a lot of nosie when shut. Hotel was quiet for the most part, with the exception of guests entering and leaving their room. We opted out of breakfast to save some money. The hotel gym is small and limited but it gets the job done to maintain your gains. This hotel is perfectly fine for the price.