Seraphine Kensington Olympia Hotel

3.0 / 5

•

225 Kensington High Street, Chelsea, London, United Kingdom W8 6SA

Reviews from Guests

3.0/5

778

Reviews

from real guests

573lucyw

We arrived on Saturday to find that the hotel was closed for refurbishment. We had booked this hotel months in advance as we were going to Hyde Park to see Take That. We luckily were able to find another hotel that had rooms available. We had not been advised that the hotel was closed, they had taken payment and asked us to check in prior to arrival. There was a number on the door to call however the person at the other end said that there was nothing they could do.

679katrinas

We booked early to be prepared as we have tickets to Bst. The hotel cancelled our booking four days before travel with no explanation and to top it off the refund takes 5 to 7 days! Left us in a pickle finding other accommodation at such short notice and at a very busy time in London!

NigarNM

We had a really nice stay at this hotel. We were warmly welcomed by Naeem who already could tell us that our room was ready and we could check-in which we were very happy to hear. We were happy that we got a room on 1st floor as I also asked for before arrving, and it was close to the elevator. All the staff members were so nice, servicemided and took their time to help us with our questions. The room has the most important things you need and the beds were comfortable. We really liked the location! You can find a lot of shops and restaurants nearby, and the underground station is just 5 minutes away which we used a lot. You can also find a bus station just in front of the hotel where you can take different lines. It was a perfect stay for a week and we will definetly come back again next time we are in London.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Daily disinfection in all rooms

Car park [nearby]

Room Service

German Spoken

Wi-Fi in public areas

Dutch Spoken

24-Hour Front Desk

Invoice provided

Protective screens in common areas

Doctor/nurse on call

Staff trained in safety protocol

Laundry

Free face masks

Daily Housekeeping

Suit Press

Smoke-free property

Hand sanitizer

Contactless check-in/out

Adults Only

Hair/Beauty Salon

Hot water linen and laundry washing

Security [24-hour]

Shared stationery removed

Rooms sanitized between stays

Ironing Service

Cashless payment service

Tours

Safe dining setup

Nightclub/DJ

Physical distancing of at least 1 meter

Elevator

Daily disinfection in common areas

Finnish Spoken

Dry Cleaning

Souvenir/Gift Shop

Guest rooms seal after sanitization

Shared Lounge/TV Area

Car park [on-site]

English Spoken

First aid kit

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Pets allowed

Family/child friendly

Family Rooms

Shared Kitchen

Bar

Meeting/Banquet Facilities

Daily disinfection in all rooms

Car park [nearby]

Room Service

German Spoken

Wi-Fi in public areas

Dutch Spoken

24-Hour Front Desk

Invoice provided

Protective screens in common areas

Doctor/nurse on call

Staff trained in safety protocol

Laundry

Free face masks

Daily Housekeeping

Suit Press

Smoke-free property

Hand sanitizer

9 Available Room Types

JUNIOR SUITE CAPACITY 3

15 Square Meter

SINGLE STANDARD

12 Square Meter

Superior Double

20 Square Meter

Hair dryer

Private bathroom

Shower

Free Toiletries

DVD/CD player

Cable Channels

Telephone

Free Wifi

Air Conditioning

Daily newspaper

Heating

Linens

Soundproof

Tea/Coffee Maker

Free bottled water

Daily housekeeping

Carpeted

Desk

Sofa

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Safe

Non-smoking

Triple Room

21 Square Meter

Hair dryer

Private bathroom

Shower

Free Toiletries

DVD/CD player

Cable Channels

Telephone

Free Wifi

Air Conditioning

Heating

Linens

Soundproof

Tea/Coffee Maker

Free bottled water

Daily housekeeping

Carpeted

Desk

Sitting Area

Sofa

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Safe

Non-smoking

Standard Double

18 Square Meter

Hair dryer

Private bathroom

Shower

Free Toiletries

DVD/CD player

Cable Channels

Telephone

Free Wifi

Air Conditioning

Heating

Linens

Soundproof

Tea/Coffee Maker

Free bottled water

Daily housekeeping

Carpeted

Desk

Sofa

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Safe

Non-smoking

Facilities Details

Food & Drink

Room Service

Breakfast service

Buffet-Style Restaurant

Bar

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Invoice provided

Smoke-free property

Contactless check-in/out

Family/child friendly

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Shared Kitchen

Shared Lounge/TV Area

Cleaning Services

Daily disinfection in all rooms

Protective screens in common areas

Doctor/nurse on call

Staff trained in safety protocol

Laundry

Free face masks

Daily Housekeeping

Suit Press

Hand sanitizer

Hot water linen and laundry washing

Shared stationery removed

Rooms sanitized between stays

Ironing Service

Cashless payment service

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Guest rooms seal after sanitization

First aid kit

Languages Spoken

German Spoken

Dutch Spoken

Finnish Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Car park [nearby]

Pets allowed

Adults Only

Security [24-hour]

Tours

Family Rooms

Elevator

Car park [on-site]