Apple House Guesthouse Heathrow Airport

Wasn’t able to get into property, they insisted that I had received a code from a booking company I hadn’t heard off and have refused to refund. I managed to book the premier inn instead . Not helpful didn’t answer text messages or WhatsApp messages in a timely manner. As a female travelling alone they thought it was acceptable for me to be outside the property for an extended period of time . When looking at reviews though anything negative they then dismiss , so I expect they will do the same to this and I won’t receive a refund . Don’t book

I have stayed in alot of places over the years, all over the world and this place is by far the worst. I arrived there after a 10 an half hour flight from China, as a stop over to going to Leicester the next day. From the moment i entered through the door, it went downhill, the greasy long haired foreign guy who was there watching football on his tv, was rude and unhelpful from the off. My room was untidy, outdated, smelt. The bed was uncomfortable and when you turned the light on in the toilet room, the extractor fan was emitting a smell of old tobacco - it was absolutely disgusting. Also the television in the room did not work. I had paid for a room with a tv in there, a working one.....when i mentioned this to the host, he just said 'ah well', so basically he didn't give a toss. He was no help whasoever. To be honest, i couldn't wait until the morning came so i could get out of there. An yet they have the audacity to ask for tips!!!......(see pic attached to this review). Cheeky f**kers - i have a tip for you - Do not be so f**king cheeky and so greedy, and buy yourself a book on customer service. Overall, if you are thinking of staying here, don't, as it is a waste of money and the people here are not bothered about you as a guest, they are only interested in money.

Frauds as usual , uk is full of fraud they asked me 50£ more after booked . For what ??? Zero star no recommendation.