Ibis Heathrow Airport

48 hours before we were due to stay, my 90 year-old father was rushed into hospital with suspected sepsis. I obviously decided to cancel our plans. The hotel refused any refund, full payment had been taken some 3 months earlier upon booking. After pointing out that myself, my wife, daughter and extended family stayed regularly with them (3 to 4 times a year for the last 6 years) I was asked to provide medical documentation to support my claim. A request which is impossible to fulfil! Absolutely disgusted at this total lack of empathy at such a stressful time

Good location with shuttle bus Easy check in Good food available Good room

Heathrow Airport is very good and it has lots of restaurants and shops that are all very good for holidays. One flaw: too big