We arrived and they sent us to the basement, the room was old, wifi didn’t even reach and the phone to call receptions was obviously not working either. We talked to reception to see if they could change us and they said they had no available rooms.
We needed to work and wifi was not working AT ALL, my wife went to reception and the blond receptionist was rude blaming us for supposedly not knowing how to use wifi. Afterwards I had to go twice to reception and the last time the same lady came to the room to verify that what we were saying was true. After that, at 11 pm she accepted to change us to another room.
We arrived to the other room, there was a leak on the shower, the whole bathroom was flooded.
The next morning they called us early to tell us we needed to leave that room and go back to the basement. We told them we didn’t want to return there and they offered us ANOTHER room. Another very unpractical room with the most uncomfortable bathroom where it was just impossible to wash your teeth or face.
It was a very bad experience, we got tired of changing rooms and the help from the staff was just inexistant. Will definitely never go back to this hotel.
