Fraser Place Canary Wharf

I travel constantly for business and expect basic comforts — a cool, sleepable room and honest service. Fraserplace Canary Wharf failed both. Room temperature consistently exceeded 30°C (86°F). It would be impossible to sleep or work comfortably. The property claims to have air conditioning, but the upper floors didn’t work. Staff insisted the room had AC and once i left it started to work, i know this is a lie. It’s obvious why they don’t advertise functioning aircon. When I asked for a refund or to be moved, management refused and offered no acceptable solution. I made it clear there was no way I could stay; their response was i should if read the terms and conditions and to deny responsibility rather than resolve the issue. Front‑of‑house staff ranged from incompetent to indifferent. One manager,a sweaty middle manager called Ricardo — was particularly unhelpful and dismissive. This was one of the worst hotel experiences I’ve had. If you need to sleep, work, or even simply get out of the heat, look elsewhere — Fraserplace Canary Wharf is not suitable while their cooling and customer service issues remain unresolved.

ITs was a lovely apartment. Found the staff to be very nice and friendly. I would definitely stay again. The location is perfect one stop to the O2, short tube to central london. Little bit of city centre noise but you in the city I dont know what people expect.

Excellent service by Jada and Ayyaz, and I thank them immensely. Stay Excellent, other than need for adaptor for charging. Fraser could not accommodate this. If I had asked Jada or Ayyaz, I am sure they would have solved this (both were not on night shift at the time).