Holiday Inn Express L. Greenwich

Really disappointed. After reading reviews about staff being friendly and very helpful it was a surprise when we arrived and the manager was dismissive and rude. We had booked a family room via booking.com and paid with Klarna. When we arrived we were told we hadn’t booked this and that we had only booked a standard twin which didn’t include a sofa bed. I went to explain that my booked stayed I did but I was cut off by the manager and told she didn’t need me to explain as she knows what’s wrong. She proceeded to tell me that on this occasion she’d change our room however this would bean another person wouldn’t get it. I was then asked to pay even though I’d paid via booking.com and when I explained this again. Was told I was wrong until I showed my payment info. All and all the check in wasn’t a great start. The room itself was clean but small. I would say if you stay here and booked via booking.com be prepared for problems. We weee told that they don’t have anything to do with the booking process though booking.com so they never know what/who could turn up. Breakfast staff very friendly but understaffed.

Displayed weekday Breakfast times, were confusing, and did not display extended weekend times. Parking charges were extortionate at £35 per night, although, I didn't have my car on this occasion, and I certainly would not bring my car here if I returned! The excuse the hotel would probably use, is that the car park is managed by an external company, but these charges in my opinion are simply a rip off!

Nice hotel, easily walkable to the O2 and Greenwich. Facilities fine, room nice and clean but very tight for a family of four. Breakfast good but pretty chaotic. Would probably use again.