Homestay Hotel

Alex sorted 9 of us to stay for a rugby game at Allianz stadium, I was a bit nervous due to some bad reviews but have to say there were no issues at all, all staff friendly and helpful, although I didn't have breakfast some of the group did and said it was very good, price was competitive and I would definitely stay there again, thanks to Alex and staff

I accidentally booked this hotel, thinking I was booking the Ramada which is next to this one. It was only when we got here and tried to park, I realised I had booked a house converted into a hotel. I knew straight away it was going to be bad but didn't realise how much? The receptionist was from India and could hardly speak a word of English but soon took my £30 parking money @ £10 a night. I was told parking was in front of the hotel, when we booked it but we found out, it was about 5 - 7 minutes walk away up the road in a private driveway of a large detached house, which must be the owners house, getting rich on renting substandard rooms! It was raining and it seemed a long walk especially as we had been told it was straight in front of the hotel. This then went even worse, we were given a really small room which was against health & safety and you had to walk around the back of the bed sideways as there was a shelf fitted with the kettle & cups on. There was nowhere to put our things? The bathroom was even worse and you couldn't stand in front of the toilet. I tried to ask the receptionist for s bigger toom but she managed to say this is what we had paid for? The caused a blazing row with my husband, a nice way to start our weekend in London. The next morning, my husband accidentally scratched his leg really deep on the studs at the back of the bed when he was squeezing by. This proved this room was against health & safety regulations, it was only a single room being used as a double. Luckily we found a new receptionist who could speak English & we asked to be moved after showing her the photos of of his scratched leg. She moved us but still this new room was only a single room as the bed was pushed against the wall and you had to climb over your partner to get out and the room wasn't big enough to have bedside cabinets, proving this was really a single room. Then the shower was not standing up it was broken and the shelf in the bathroom was tilted as the hinges were broken. Other then the room being warm, this was a really bad experience for us. Swapping over our room wasted a couple of hours, as the other room wasn't ready yet and we could of been doing something nice, we didn't want to go far in case the other room they were giving us was even worse, we had to hang around to get it sorted.

What a place. We went to the Rugby and finished off the All Blacks at Twickers then returned to the hotel and was met with such generosity and love. Their place was our place and Alex the manager was so generous and kind it was unbelievable. I felt that much at home, i ended up gofting my England shirt and that is my love and joy. Hopefully I can make it next year to watch a match and see him and his staff again. Roger that means you. (Ha ha - may Jesus bless you) Look after my shirt Alex. Loved your place as everyone did. Love you xxx and love to the wife. (Hope you didn’t get into too much trouble) xxxxx