London Stay Apartments

I stayed here for one night solo as I saw a show at the o2. Before check in I got a message asking to confirm my stay , I mentioned I had troubles with the £100 deposit for the night and they were very kind to waver this. They were sold out of atleast the same single budget rooms before arrival date. So check in took a little longer but I didn’t mind. The kind receptionist was working hard and shown every guest to their rooms. I liked the location of my room. I didn’t have any stairs, I didn’t have to treck through buildings. What first stood out to me was the nice rooftop window and how beautifully made the bed was made. It was clean and comfortable. The room its self was comfortable, the kettle had recently been descaled which isnt like many places I’ve stayed. I had more issues in the bathroom. The shower had shower gel up the wall in the shower (no photo as I only noticed when in the shower) it had orange soap scum round the bottom. The toilet was clean but the seat slightly broken. The sink had coffee round the drain. And the shower plug was grim. The toilet brush was past its sell by. The shower was easy to use. When I returned from the o2 I had some food to heat up so I went down the hall to use the microwave in the shared kitchen and that was not good. I didn’t eat that night. I have a photo of that. It’s a fire risk. Check out was simple, no staff in at the time I left so used the letter box. Short walk from the station, as a a female in her late 20s, I felt safe to and from the station it’s well lit. I would stay here again but eat out. I did call later on check out day to mention the above and the lady said she would pass on to house keeping .

Everything - dirt, mold, service, equipment, what you see on the internet is just a lie The hotel is very dirty, you just get shampoo and gel for one night - also if you stay there the whole week, the room service cannot clean, they don't provide you with the staff you need - such as clean towels or toilet paper, the reception is open until 6 p.m. - you have only 3 hours to check in, otherwise you must pay extra ... The worst thing were 🪳 cockroaches!! We found 5 of them - 😩😫

On first look the room seemed nice enough; however on closer inspection the cleaning isn’t brilliant inside cupboards. The double bed is so uncomfortable and if one person moves the other one has to try and not fall out! Chipped mug for Coffee. Some of the crockery only has one item. Toilet is in such a small room it is claustrophobic, especially when there is only one fan and it is boiling hot in the room. Lady on reception was lovely, but so many emails and messages in advance drove me mad!