Palace Court Hotel

Thanks to Dhari who tried to help us. Thank you Dhari for your help. This hotel is disgusting. Don't go! Here are the reasons: 1) We stayed there for 5 nights and the room was never cleaned, the lutes were never made, the garbage can was never emptied, the cups of the courtesy tray were never changed, the towels were never replaced. We asked every day that someone come by to make the room unsuccessfully. 2) This hotel stole from us. We had booked and paid for a quadruple room. Upon arrival we were put in a tiny triple room without refund of the difference in rate. The fourth person who was supposed to join us halfway through the stay had to cancel his trip. Two of us had to share a bed, which was neither planned nor wanted. 3) The room was on the mezzanine. Those who slept upstairs could not stand. 4) The heater was turned on completely without the possibility of turning it off or down. We had to use the fans to sleep, the heat was tropical (in London!!!) in the room. 5) It was impossible to open the window to ventilate a minimum. 6) There was no wardrobe or closet to store our things. 7) The carpet was in a state of almost indescribable disrepair. Old, stained, burned, dirty... 8) The courtesy tray was below the mezzanine staircase. You had to sit on the famous carpet to make your coffee. I am still waiting for a constructive booking reaction despite being warned from the start.

The room had moisture damage, broken windows and there was plenty of mold. There was a blockage in the shower and the shower cabin could not be made. Because the window was broken, the room was constantly damp, so towels and clothes were constantly damp and never dried. We got room at the top with over 80 steps without elevator. It was also very responsive.

We had a terrible experience and left after just one night out of six. Room conditions in extremely poor as is the bathroom. Ground floor room which had a rubbish dump outside the window and cockroaches in the bathroom. When we asked for a room change, we were told the hotel was full. They even refused to refund the remainder of our stay so on top of this we even had to spend extra for alternative accommodation and precious holiday time finding another place. Booking.com did nothing to assist us in this matter so it is pretty much useless to reserve through them as no guarantee or protection is offered to their clients, but at the same time they did profit from our reservation to a sub-standard property they offer on their website. Very dishonest behaviour from both Booking.com and the hotel.