Park Inn Heathrow

As with many guests just an overnight stay to catch an early morning flight. As with others I checked in on the system but had to see a representative. I had a room assigned but it turned out it was occupied. Back to reception where the staff couldn't have been more helpful. They need to investigate and find me another room which they did with courtesy and friendliness. I have had this happen at many hotel chains over the last few years even having people come into my room in the middle of the night. So I am aware of these system hiccups. The total process took an extra 25 minutes so I was happy. The room was nice and cool with a good work AC. The bathroom could do with some TLC as the sink was cracked and chrome furnishing worn. Quiet ish room except for a guest banging on doors with a coin after I had gone to sleep. I told him to go away rather impolitely. Then a good night's rest. The hotel hoppa service was busy so I walked a few minutes to the main bus stop and took the less expensive option to get to the terminal. I would stay here again

We stayed just one night as we were flying the next day and had paid for a night's stay and parking. When we checked in and went to our room we found the room was already occupied!!!! It's 2026 this should never happen. Not happy. Yes they sorted it out but not with grace or any degree of urgency perhaps it is a common occurrence hence why they weren't that surprised.

The hotel is very tired, the food in the Felinni Restaurant is over priced and poor quality, the time it takes to get a waitress/waiter to take your order is over 20 mins, then 40 mins for your starter to arrive, then another 25 mis for your main meal. The food standards in the evening are very poor but the breakfast is quite good. My sink would not drain and I reported it on day one and day two and on day three when I checked out it still had not been fixed. In the morning there seems as many people queuing up to make complaints to the reception staff as there is checking in. The car parking is a nightmare and I witnessed road rage over people fighting for carparking spaces. The bar staff don't acknowledge you. Overall the hotel and the way it accepts such low standards as the norm is a sign of the times unfortunately but I will never stay there again and would recommend others thinking of booking think twice before doing so.