Premier Inn London Elstree

Room was fine and had air conditioning, bed very comfortable. Our key card couldn't get activated so we had to get staff to let us into our room. We were on the 5th floor and the lift stops at every floor even if no one has pressed the button and no one is waiting in that floor, so it takes a very long time. There are no plug sockets by the bed. We were only given one towel between two.

The staff here deserve the highest accolade for their commitment to their guests. Nothing is too much trouble for them, and in the face of some difficult guests they always seem highly professional at all times Premier inn are exceptionally lucky to have them. Amazing, welcoming and caring people that deserve more support from management from what I see. 5 stars thoroughly deserved!!! Well done team!

Breakfast was excellent and the staff was very friendly and helpful