St James House - Concept Serviced Apartments

3.0 / 5

•

173 Holland Park Avenue, W11 4UR

Reviews from Guests

3.0/5

Reviews

from real guests

F1334JDannak

The location was good, but that was about the only positive aspect. The apartment was tiny and absolutely filthy, with mould and damp around the skylights, cracks in the tiles, and coffee stains all over the walls. The floor looked like it had been mopped with dirty water. We had to book another hotel because we did not feel comfortable staying there. When we complained about the state of the apartments, they offered us no compensation, saying they could have arranged a ‘re-clean’. However, this should have been done before guests stay, and it cannot fix a lot of the issues at hand, as it needs a full re-decorating. The response from the team just confirmed our feelings about staying there. We would not recommend it.

S4740HYchiaraa

This was by far one of the worst accommodations I’ve ever experienced. The room was extremely noisy - windows and frames were so old they may as well have not existed. Every few minutes the entire floor shook due to the passing metro, and the street outside was constantly busy with traffic, day and night. The floorboards creaked with every step, the room had a terrible smell, and the front door didn’t feel secure at all. From the outside, the building looks abandoned and neglected. The bed was really tiny and uncomfortable, clearly not fit for adult use. The pillow reeked. No amenities were provided - not even the bare minimum. Customer service was either completely absent or downright rude and unhelpful when present. This place is a disgrace. I would strongly advise against booking it - it ruined my trip.

davidlK2260SQ

We recently spend a few days in London. It was an online booking directly with them, i must say they were great arranging our booking and the online check-in. The room (room 2) was small but clean, a little stuffy because it was below ground and well located (Shepherd Bush/ Holland Park area). However, we cannot get over the size of what is called a regulation UK standard double-bed. What I found concerning was the response to our phone call we made, it was dismissive, rude and the person we spoke to was not interested in addressing the issue. We will be a little more careful next time.

Facilities Details