Holiday Inn Express London - Newbury Park

The quality-price rate is good. Hotel on the outskirts, you have to take public transport to get to tourist areas, metro and bus stops 10 minutes away at the same train station that brings you from the airport (Stansted). Fair/basic breakfast. The spacious room (we were 2 adults and 1 teenager) and very good cleaning, the beds super comfortable. The hotel staff is very nice. RECOMMENDED 100X100 TO VISIT LONDON

The room was clean and tidy. And check in was smooth. All info was provided and help was given promptly when asked. We stayed for 3 nights and had a good stay. The only thing which left a bitter taste in this whole experience was a staff at breakfast on our last day( Friday) . I am unable to have any solid food first thing in the morning, and asked at reception on our first day whether a grab and go back can be arranged and I can have my hot drink at table with my family. The staff were really nice and provided me with grab and go bag for me for 2 mornings. The final morning when I asked for a grab and go, a rude staff (gentleman )plainly refused. He was unpleasant and abrupt. Finally the lady at the reception and another lady staff at the breakfast area sorted the problem swiftly by getting me a bag. However this male staff never apologised after the incident. Well, I guess there is always one in a competent staff group who tends to be awkward and biased. Kudos to other staff who work hard and are competent. Generally a good stay, equipped with good travel options. We took the tube easily into central London from Newbury park.

Bad hotel, do not stay here. This hotel loos good but on closer inspection it's worn, damaged and has poor service. They offer a free breakfast which to a vegan us useless. They dont have vegan anything and the woman who dishes out the breakfast said they have vegetarian sausages which contain eggs. She didn't know the difference between vegan and vegetarian. I asked for cornfakes with soya milk. They didn't have soya milk. I ended up with a black coffee and toast with vegetable spread. I have stayed at this hotel many times and they never fail to disappoint me. My office books my rooms and when I see the email with this hotel my heart sinks. Duvet paper thin. Toilets don't flush properly. Staff not trained properly and keep you at reception for a long time.