Holiday Inn Express London - Wimbledon South

Very comfortable in front of the subway, excellent breakfast was not lacking. Good quality price.

You cannot book this hotel to stay as a guest. This is a immigration centre not a hotel. You cannot book to stay here. Been like this now for a while. Every other day coaches pull up outside. They are extending this for that very reason.........

Why is this hotel still on trip advisor ? It’s shut !!! Booked in 2020 as handy for Wimbledon tennis and stayed there previously, as the tennis got cancelled Sidi kindly transferred our booking for the following year , same issue 2021 so this time Ivanna transferred our booking to 2022 . I emailed in February to confirm that my mum and I were looking forward to finally getting there this year but got no response from my email which was a bit concerning as the staff had previously always responded quickly. Since February I have been trying to call the hotel - reservations and reception at various hours of the day and it was just ringing out . I finally got through today and found out they had closed - apparently my booking was cancelled about a week after they transferred it , however I received no communication about this and have now spent 3 and half hours trying to find alternative accommodation in the same area as I already had train tickets and an evening restaurant booked , which a month before the tennis starts as you can imagine is an absolute nightmare . I have yet to find out if my money was refunded as being 2 years ago when i paid , my card is not the same , so I now need my bank to try to track it . I cannot believe a company whose past taglines have been ‘we put a smile back on your face’ and ‘pleasing people the world over ‘ didn’t have the decency to contact me to let me know firstly it had been cancelled in 2021 and secondly when I emailed in February this year . So you haven’t put a smile on my face or pleased me , your customer service is atrocious.