Maitrise Hotel Maida Vale London

Room was ok. Curtains didn’t close properly and had paint on them, the bathroom sink tap did not run straight into the sink, it tracked back on the side and the floor, the shower didn’t turn off. 1 tiny flat pillow. Breakfast was cold with wooden cutlery. The only plus of this hotel was convenient for the tube.

Location very good as tube station just a few minutes walk and a nice pub over the road and a nice restaurant connected to hotel. The staff were lovely and friendly through out and helpful. When we went to the rooms there was a strong smell of musty damp and this continued when we went in our room. The room itself was clean and tidy so no complaints there. we bought an air fresher and that did the trick for the musty smell. The wi-fi was very bad but as only in room to sleep wasn't to mush of a problem if i had spent more time in hotel would of wanted the internet more.

We chose this hotel as it was recommended on the Amex app with a deal. The hotel is well situated and easy to get to with plenty of transport near by and amenities. The hotel is connected to a Chaiiwala restaurant which was lovely, and the breakfast included in the hotel payment was there, it was great each morning, coming with chicken sausages, turkey bacon, hashbrowns, beans, egg and toast. However, if you wanted English breakfast tea – it wasn’t an option and the teabags given were chai. We love Indian food and they had a great choice for lunch. You can also pay £5 each day to access the gym 2 doors down. There are several pubs within walking distance, lots of takeaways and shops locally too. The rooms are clean but very basic and in need of some modernisation. As we were visiting in summer, I was relieved to discover air conditioning which worked well! I would have appreciated some water in the room, when I asked the front desk whether I could get water he told me to go to Tesco or the local store. Even though I could see a fridge of bottles of water in the lobby. The bathroom was not the best, the door to the shower did not have adequate fittings and stayed open whilst showering, flooding the bathroom floor which we had to use our towels each day to soak up. The curtain track in the main room fell down every time we opened or closed the curtains. When we went out for the day, despite putting the housekeeping request on the door and switching on the designated light to indicate the room was ready to be cleaned, we would return to hotel around 3pm-4pm to get ready for our evenings and the rooms had not been turned down, had twice ran out of toilet roll and had no clean/dry towels to use, this happened every day. The rooms would be done by the time we returned at 10pm or so, but I really think that guests staying should be a priority. Immediate recommendations to elevate the hotel would be: - More milk sachets provided in room for teas and coffees. - Water in the rooms. - Wine glasses in the rooms for guests to use. - Fix shower fittings. - Fix curtain poles. - Get housekeeping to do service earlier in the day. Nevertheless, based on the location, the cost and the breakfast at Chaiiwala, I would consider staying again, its not the worst place to settle after long days out.