Hyatt House London Stratford

4.0 / 5

•

10b Chestnut Plaza Westfield, Stratford, London, United Kingdom E20 1GL

Reviews from Guests

4.0/5

250

Reviews

from real guests

matthewguyen

My stay at Hyatt House Stratford London was average overall. While the hotel had some positive aspects, the service and condition of the laundry facilities were disappointing. The staff were generally quite dry in their interactions and sometimes came across as rude. When I reported that the dryers were broken, the response was not very accommodating initially, and I had to raise the issue several times before it was addressed. Unfortunately, all four dryers were broken during my stay, which is a significant inconvenience for guests who rely on the hotel’s laundry facilities, particularly during longer stays. Although the washing machines were initially working reasonably well, much of the laundry equipment became unusable during my visit. Management needs to address these issues promptly rather than waiting for more equipment to fail. I also had an uncomfortable interaction with a concierge at the front desk who threatened to charge me a fee because he appeared to believe I was staying at the Hyatt Regency instead. He only clarified whether I was staying at Hyatt House after raising the issue. Once I confirmed the correct hotel and explained that everything was covered, the misunderstanding was resolved. However, the situation could have been handled more professionally by asking for clarification before suggesting an additional charge. Overall, the hotel has potential, but the service could be warmer and more accommodating, and the laundry facilities need urgent attention. I hope management takes this feedback seriously and makes improvements for future guests.

909he

Very close to subway lines, direct line to Heathrow airport via the Elizabeth line, direct line to St Pancras as well, Jubilee subway line direct to the Westminster area. Excellent breakfast.

J681TVkk

1. The payment process was chaotic. Even though the app showed that the room had been prepaid and my credit card information was on file, the front desk still asked for my physical credit card to charge me. The interaction was also very unpleasant. Worse still, she charged the wrong amount, which led to me and my companion being charged again during our stay. 2. In the morning, the housekeeping staff knocked extremely urgently, and if there was no answer after three knocks, they would just push the door open and come in. Several times I got a real fright because I was wearing headphones. In the end, I had to find something to block the door. 3. The internet urgently needs improvement — I couldn't even watch TV programs properly.

Facilities Details

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Pets allowed

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

24-Hour Front Desk

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Air conditioning in public area

Contactless check-in/out

Room sanitization opt-out available

Ironing Service

Russian Spoken

Korean Spoken

Icelandic Spoken

Terrace

Italian Spoken

Game Room

Car park [on-site]

English Spoken

First aid kit

Room Service

Romanian Spoken

Facilities for Disabled Guests

Portuguese Spoken

Ticket Service

Library

Bulgarian Spoken

Security [24-hour]

Heating in public area

Croatian Spoken

Allergy-free rooms

Tours

Restaurant

Elevator

Invoice provided

Polish Spoken

Hand sanitizer

Latvian Spoken

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Currency Exchange

Safe dining setup

Physical distancing of at least 1 meter

Soundproof Rooms

Dry Cleaning

Chinese [Mandarin]

Norwegian Spoken

Spanish Spoken

Wi-Fi in public areas

Professional-grade sanitizing services

Hungarian Spoken

Free face masks

Indonesian Spoken

French Spoken

Temperature check for guests and staff

Special Diet Meals (upon request)

Hair/Beauty Salon

Rooms sanitized between stays

Cashless payment service

Nightclub/DJ

Sanitized kitchen and tableware items

Filipino Spoken

Non-smoking Rooms

Breakfast service

Check-in [24-hour]

Free Wifi

Internet

Pets allowed

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

24-Hour Front Desk

Staff trained in safety protocol

Breakfast in the Room

Alternative meal arrangement

Laundry

Smoke-free property

Daily Housekeeping

Air conditioning in public area

Contactless check-in/out

Room sanitization opt-out available

Ironing Service

Russian Spoken

Korean Spoken

Icelandic Spoken

Terrace

Italian Spoken

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10 Available Room Types

Studio, 1 King Bed, Kitchenette, Park View

Studio, 1 King Bed, Kitchenette, Park View

Non-smoking

Satellite Channels

Soundproof

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Clothes Rack

Desk

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Stovetop

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Dishwasher

Kitchen

Room service [24-hour]

Microwave

Suite, 1 King Bed, Park View

Non-smoking

Satellite Channels

Soundproof

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Clothes Rack

Desk

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Stovetop

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Dishwasher

Kitchen

Room service [24-hour]

Microwave

Suite, 1 King Bed with Sofa bed, Park View

Suite, 1 King Bed with Sofa bed, Park View

Non-smoking

Satellite Channels

Soundproof

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Clothes Rack

Desk

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Stovetop

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Fold-up bed

Dishwasher

Kitchen

Room service [24-hour]

Microwave

Suite, 1 King Bed

Non-smoking

Satellite Channels

Soundproof

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Clothes Rack

Desk

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Stovetop

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Dishwasher

Kitchen

Room service [24-hour]

Microwave

Studio, 1 King Bed, Accessible, Kitchenette

Studio, 1 King Bed, Accessible, Kitchenette

Non-smoking

Satellite Channels

Soundproof

Laptop workspace

Refrigerator

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Hypoallergenic

Clothes Rack

Desk

Towels

Sleep comfort items

Interconnecting Room(s) Available

Shower

Stovetop

Private bathroom

Free Toiletries

Hair dryer

Air Conditioning

Iron

Dishwasher

Kitchen

Room service [24-hour]

Microwave

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Room Service

Restaurant

Breakfast service

Special Diet Meals (upon request)

Bar

Front Desk Services

24-Hour Front Desk

Ticket Service

Currency Exchange

Entertainment and Family Services

Smoke-free property

Air conditioning in public area

Contactless check-in/out

Heating in public area

Invoice provided

Family/child friendly

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Terrace

Game Room

Library

Cleaning Services

Staff trained in safety protocol

Laundry

Daily Housekeeping

Room sanitization opt-out available

Ironing Service

First aid kit

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Dry Cleaning

Professional-grade sanitizing services

Free face masks

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

Russian Spoken

Korean Spoken

Icelandic Spoken

Italian Spoken

English Spoken

Romanian Spoken

Portuguese Spoken

Bulgarian Spoken

Croatian Spoken

Polish Spoken

Latvian Spoken

Chinese [Mandarin]

Norwegian Spoken

Spanish Spoken

Hungarian Spoken

Indonesian Spoken

French Spoken

Filipino Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Pets allowed

Car park [on-site]

Facilities for Disabled Guests

Security [24-hour]

Allergy-free rooms

Tours

Family Rooms

Check-in [24-hour]

Elevator

Soundproof Rooms

Non-smoking Rooms