Corus Hyde Park

Telephoned before arrival to check if we could have an early check in or if not, could we leave our bags. Was told an early check would cost extra. Upon arrival to drop off our bags, told our room was not ready anyway. Travelled as family of 5, myself, my daughter & 3 grandchildren. Told reception we would be late back as we'd booked Harry Potter studios. Arrived back at hotel approx 10pm to find our room had 2 double beds only. Rang reception & someone came to our room with a travel cot, youngest granddaughter is 7!!. Said this was not acceptable, only to be told there was nothing they could do as housekeeping had gone home. Asked for another room but was told there would be a discounted charge of £100 which was totally unacceptable as we'd booked & paid for 5 people. Best they could eventually do after nearly an hour was to give us a mattress, quilt etc for the floor. My daughter emailed upon our return home to complain, only to get a response from the hotel that it was our own fault that we didn't notify we needed 5 beds. If the booking is made for 5 people, then surely it's a given you need 5 beds! Very poor customer service Corus Hotel. Location of hotel was good, very close to Hyde Park but based on the treatment we received, will not return.

Looking at some of the bad reviews beforehand we were a bit worried,but personally although our room was on the smaller side,it was spotlessly clean,nice bathroom and a comfortable bed.also had tea and coffee in the room.check in was easy with friendly receptionist.definitely would use this hotel again.

The place looks amazing on the outside and lobby looks lovely but thats where it stops. The rooms are disgustingly filthy. I get rooms get bashed about and I believe they are having a refit next month, but thats no excuse for poor housekeeping standards. Our room overlooked a dark courtyard full of bins and rubbish/junk. Could hardly see out the windows (luckily) as they were that dirty. Breakfast was appalling. No plates on our first morning. Bacon like leather, cold tea and coffee , green looking scrambled eggs. Music from what I assume was the pub next door until late at night which we couldn't hear our TV over even with the window closed, and a generator running outside all night. The sides hadnt been cleaned properly so when we put our (expensive) photo down that we had got from one of the attractions, it became stuck and tore when trying to get it off. The twin rooms are only suitable if you know youre travelling companion well as the beds are up against each other. We both got bitten a few times. There was ref stains all over the toilet seat and bath around the bath tap. We purposely spent as much time out as we could and we couldn't wait til leave on checkout.