Charles House

4.0 / 5

•

89 Arthur Road, Windsor, United Kingdom SL4 1RU

Reviews from Guests

4.0/5

163

Reviews

from real guests

I4880UOelizabetha

A complete nightmare and entirely unprofessional, avoid at all costs! We traveled three hours for what was supposed to be a relaxing overnight stay at Charles House, only to be locked out because the provided access code was invalid. After finally managing to track down the owner, we were bluntly told that they couldn't accommodate us for the night. This happened despite the fact that we had already paid in advance and had explicit confirmation emails from both the host and our booking platform. Leaving guests completely stranded outside after a long journey is beyond unacceptable. Fortunately, Expedia’s customer service was brilliant. They immediately stepped in to clean up Charles House's mess and rebooked us at the Sir Christopher Wren hotel. It ended up being a fantastic upgrade and even closer to the Castle, truly every cloud has a silver lining! However, the way Charles House operates is an absolute disgrace. Zero reliability, terrible morals, and a complete breach of trust. Do yourself a favor and book somewhere else.

dantheman280

Absolutely diabolical, do not book! After a three hour drive for our overnight stay at Charles House, we arrived to find our door code didn't work. When we finally managed to get hold of the host, she casually informed us that she "could not accommodate us" for the evening. To be completely clear: we had already paid in full and held written confirmations from both Expedia and the property itself. To leave paying guests stranded on the doorstep after a long journey with zero prior notice is utterly disgraceful. Thankfully, Expedia stepped up where Charles House failed and rescued our trip by relocating us to the fantastic Sir Christopher Wren hotel, which turned out to be an infinitely better property even closer to the Castle. A silver lining for us, but it doesn't excuse the sheer incompetence of our original booking. As for Charles House: absolute shame on you. Shocking communication, zero business ethics, and complete bad faith. Save yourself the stress and stay anywhere else.

111beverleyg

Double charged May 2026. No response from my email sent to Charles House May 2026. Booking.com with constant reminders are investigating, however, Charles House are not responding. The phone for Charles House is switched off continuously. Why does Booking.com still have this accommodation on their website. So may people have reported being double charged. Needless to say accommodation was nothing like photographs.

Facilities Details

Breakfast service

Airport Shuttle (free)

Free Wifi

Internet

Bar

Daily disinfection in all rooms

Car park [nearby]

Wi-Fi in public areas

Professional-grade sanitizing services

Invoice provided

Staff trained in safety protocol

Khmer Spoken

Smoke-free property

Daily Housekeeping

Suit Press

Grocery Deliveries

Indonesian Spoken

Ticket Service

Contactless check-in/out

Hair/Beauty Salon

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Heating in public area

Room sanitization opt-out available

Rooms sanitized between stays

Car park [charges apply]

Allergy-free rooms

Ironing Service

Cashless payment service

Nightclub/DJ

Physical distancing of at least 1 meter

Elevator

Daily disinfection in common areas

Icelandic Spoken

Souvenir/Gift Shop

Sanitized kitchen and tableware items

Game Room

Car park [on-site]

English Spoken

First aid kit

Tennis Court

Non-smoking Rooms

Breakfast service

Airport Shuttle (free)

Free Wifi

Internet

Bar

Daily disinfection in all rooms

Car park [nearby]

Wi-Fi in public areas

Professional-grade sanitizing services

Invoice provided

Staff trained in safety protocol

Khmer Spoken

Smoke-free property

Daily Housekeeping

Suit Press

Grocery Deliveries

Indonesian Spoken

Ticket Service

Contactless check-in/out

Hair/Beauty Salon

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Heating in public area

Room sanitization opt-out available

Rooms sanitized between stays

Car park [charges apply]

Discounts recommended for you

Get an exclusive discount and book now!

8 Available Room Types

Executive Double or Twin Room, 1 King Bed, Bathtub, Courtyard Area

Executive Double or Twin Room, 1 King Bed, Bathtub, Courtyard Area

Heating

Non-smoking

Daily housekeeping

Tile/Marble floor

Dining Table

Electric Kettle

Laptop workspace

Window

Minibar

Wardrobe/Closet

Free Wifi

Desk

Towels

Free Toiletries

Sleep comfort items

Hair dryer

Toilet

Kids shampoo

Ground floor available

Separate shower/bathtub

Private bathroom

Iron

Free instant coffee

Extra Long Beds (> 6.5 ft)

Sitting Area

Interconnecting Room(s) Available

Superior Double Room, Non Smoking, Private Bathroom

Superior Double Room, Non Smoking, Private Bathroom

Heating

Non-smoking

Daily housekeeping

Tile/Marble floor

Dining Table

Electric Kettle

Laptop workspace

Window

Minibar

Wardrobe/Closet

Free Wifi

Desk

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Sleep comfort items

Hair dryer

Toilet

Kids shampoo

Separate shower/bathtub

Private bathroom

High floor

Iron

Free instant coffee

Sitting Area

Interconnecting Room(s) Available

Comfort Double or Twin Room, Non Smoking, Private Bathroom

Comfort Double or Twin Room, Non Smoking, Private Bathroom

Heating

Non-smoking

Daily housekeeping

Tile/Marble floor

Dining Table

Electric Kettle

Laptop workspace

Window

Minibar

Wardrobe/Closet

Free Wifi

Desk

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Sleep comfort items

Hair dryer

Toilet

Shower

Kids shampoo

Private bathroom

High floor

Iron

Free instant coffee

Sitting Area

Interconnecting Room(s) Available

City Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

City Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Heating

Non-smoking

Daily housekeeping

Tile/Marble floor

Dining Table

Electric Kettle

Window

Minibar

Wardrobe/Closet

Free Wifi

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Sleep comfort items

Hair dryer

Toilet

Shower

Kids shampoo

Private bathroom

High floor

Iron

Free instant coffee

Sitting Area

Interconnecting Room(s) Available

Executive Double or Twin Room

30 Square Meter

Electric Kettle

Bathtub

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

iPod dock

Free Wifi

Fan

Heating

Linens

Sleep comfort items

Socket near the bed

Tea/Coffee Maker

Dining Table

Fruits/snacks

Refrigerator

Wine glasses

Carpeted

Desk

Extra Long Beds (> 6.5 ft)

Fold-up bed

Ground floor available

Sitting Area

Dining Area

Trash cans

Wardrobe/Closet

Ironing Facilities

Carbon monoxide detector

Fire extinguisher

Non-smoking

Safety/security feature

Smoke detector

Facilities Details

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Grocery Deliveries

Breakfast service

Bar

Front Desk Services

Ticket Service

Activities

Tennis Court

Entertainment and Family Services

Invoice provided

Smoke-free property

Contactless check-in/out

Heating in public area

Nightclub/DJ

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Cleaning Services

Daily disinfection in all rooms

Professional-grade sanitizing services

Staff trained in safety protocol

Daily Housekeeping

Suit Press

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Room sanitization opt-out available

Rooms sanitized between stays

Ironing Service

Cashless payment service

Physical distancing of at least 1 meter

Daily disinfection in common areas

Sanitized kitchen and tableware items

First aid kit

Languages Spoken

Khmer Spoken

Indonesian Spoken

Icelandic Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Car park [nearby]

Car park [charges apply]

Allergy-free rooms

Elevator

Car park [on-site]

Non-smoking Rooms