Delta Hotels Manchester Airport

3.0 / 5

•

Hale Road, Manchester, United Kingdom WA15 8XW

Reviews from Guests

3.0/5

2,155

Reviews

from real guests

beamo21

My wife and i had used this hotel previously and really enjoyed our experience there. We used it as a start to our holiday making the very most of their pool and jacuzzi, their very organised hotel to airport shuttle service and most of all the incorporated San Carlo restaurant which is excellent ( one of my stars is for San Carlo) We booked again for 12 nights parking plus our one night stay and all went well as previously, ok, the pool was closed as someone had been ill whilst in there but that is an unforseen problem which I would not hold against the hotel. The reason for my poor review , fast forward to my return. Arriving back at hotel from a night flight ( delayed) at 3.00am we were dropped at car park by Uber with four cases and many smaller bags after a VERY long day to find our car had been stolen, I'm sure you can imagine the stress we were now feeling. We carted all our belongings uphill to reception to ask for help, the gentleman asked me for my registration plate and said he would go and look, now I know I had been away for a while and I was very tired but amnesia hadn't quite set in yet, I did remember both what my car looked like and where I left it . The night manager seemed at pains to make sure I was aware that my car being stolen was not the hotels liability above offering any other help, like, would you like a room for a few hours, I'll look at cctv for you, can I arrange a taxi, no, none of those. Luckily for us we had taken our family on holiday with us and although by now they were both well away from Manchester they both turned around and although exceptionally cramped they got us home. The main reason for my poor rating is that I left it three weeks and having heard nothing from the hotel I sent them an email explaining what I'd encountered and how disappointed I was. Only then did I hear from the hotel and shock if the main point they got across was that having your car stolen from our car park is nothing to do with us sorry. Having run my own small limited company for over thirty years nothing upsets me more than businesses that don't care about their customers. To me my customers were everything, my business didn't exist without them , unfortunately Delta Hotels don't have the same ethos and i guess feel there are many others where I came from. Thanks to Manchester police and a stroke of luck I did get my car back the following week ( the hotel informed me that only at the request of the police would the CCTV be allowed to be viewed) but the theft caused me an awful lot of stress and financial loss but at least all is good now. As my title reads, it really is such a shame that a hotel we once thought of in high regard has such a poor level of firstly, security and secondly customer service. Be aware that when parking your car at Delta Hotels should it be stolen( mine was stolen 48hrs into a paid 12 night parking booking) the hotel will be in no way responsible for your loss,you will get no assistance from them and not hear from them again.

mark7242

It’s the first time I’ve stayed here and the rooms are actually ok. I’m a gold member, so have excess to the lounge area. We arrived at 2.40pm and was told the room was not ready and to come back at 3pm so we called into the bar area for food. Now in other hotel we are given access to the lounge even if the room is not ready but here it was not offered which was disappointing. What was also disappointing was the bar food, baked cheese and meat board, it came out that that fast the cheese must have been microwaved rather than oven cooked. If I wanted microwaved food I would go to a Wetherspoons pub ! So wouldn’t eat here again. In regard to the lounge it was freezing, we asked for the air in to be turned down and it wasn’t it was still cold at night. The breakfast is disappointing, sausage and scrambled egg only for hot options. I would not return or recommend paying extra for services that should be basic for gold members. I stay in other brands all over the world and even though the suite I booked was ok, the food didn’t life up to the expectation of the hotel. Overall I wouldn’t return to this hotel in future.

Sookuanfong

Stayed for a night during our tour to Scotland and we loved it Thanks very much for the upgrade. Love the huge room and TV to enjoy worldcup matches the eucalyptus aroma in the steam room. Very thoughtful to enhance the relaxation Also specially thanks to Beth and Klaudia and front desk team for the speedy actions to clarify my doubts. The lady from Spain works in the lounge has the best morning energy booster smiles Keep up the good work and Hope to be back Cheers Sk

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

On-site accessible restaurants / lounges

Breakfast in the Room

Alternative meal arrangement

TTY/TTD compatibilty in some rooms

Catalan Spoken

Daily Housekeeping

Air conditioning in public area

Laundry

Smoke-free property

Business Center

Entertainment Staff

Contactless check-in/out

Chinese [Cantonese]

Room sanitization opt-out available

Visual alarms in all public hallways

Ironing Service

Entrance to on-site spa

Mobility accessibility in some rooms

Korean Spoken

Lowered view ports in some guest room doors

Secondary locks on all room windows

Icelandic Spoken

Deadbolts on all guest room and suites doors

Terrace

Car park [on-site]

Audible alarms in all public hallways

English Spoken

First aid kit

Accessible route to the registration desk

Accessible entrance to all on-site swimming pool

Accessible vanities in some rooms

Room Service

Vending machine

Facilities for Disabled Guests

Room windows that open

Hotel chain

Romanian Spoken

Visual alarms in all guest rooms and suites

Portuguese Spoken

Main entrance

Karaoke

Accessibility for some meeting spaces

Assistive listening devices provided for meetings

Lockers

Entrance to on-site fitness center

Accessible concierge desk

Heating in public area

Croatian Spoken

On-site event hosting

Lever handles on all guest room doors

On-site accessible self parking

Restaurant

Accessible rooms have doors 32-inch wide opening

Massage

Finnish Spoken

Entirely Route to accessible guest rooms

Japanese Spoken

Shared Lounge/TV Area

Accessible registration desk

Elevator

Invoice provided

Doctor/nurse on call

Bathtub grab bars in some rooms

Polish Spoken

Access all room by interior corridor

Hand sanitizer

Baby changing rooms

Bulgarian Spoken

Latvian Spoken

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Car park [charges apply]

Safe dining setup

Non-slip grab bars in some bathrooms

Physical distancing of at least 1 meter

Soundproof Rooms

Daily disinfection in common areas

Czech Spoken

Dry Cleaning

Lao Spoken

Lowered electrical outlets in some rooms

Malay Spoken

Parking spaces for cars self-parking facility

Norwegian Spoken

Daily disinfection in all rooms

Wi-Fi in public areas

Swimming pool

Safety chains and/or latches on all guest doors

Professional-grade sanitizing services

Hungarian Spoken

Indonesian Spoken

Electronic room key

Slovenian Spoken

Self-closing doors on all guest rooms and suites

Temperature check for guests and staff

Special Diet Meals (upon request)

Hair/Beauty Salon

Audible alarms in all guest rooms and suites

Hearing accessible rooms some rooms

Garden

Spanish Spoken

Rooms sanitized between stays

Toilet seat at wheelchair height -- some rooms

Cashless payment service

Nightclub/DJ

Fax/Photocopying

View ports in all guest room and suites doors

Souvenir/Gift Shop

Van parking self-parking facility

Sanitized kitchen and tableware items

Non-smoking Rooms

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

German Spoken

24-Hour Front Desk

Protective screens in common areas

Staff trained in safety protocol

On-site accessible restaurants / lounges

Breakfast in the Room

Alternative meal arrangement

TTY/TTD compatibilty in some rooms

Catalan Spoken

Daily Housekeeping

10 Available Room Types

Executive Suite, 1 Bedroom

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Tea/Coffee Maker

Clothes Rack

Desk

Extra Long Beds (> 6.5 ft)

Free Wifi

Free Toiletries

Accessible toilet

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Air Conditioning

Sitting Area

Non-smoking

Carpeted

Dining Table

Bar

Soundproof

Bathtub grab bar

Laptop workspace

Dining Area

Wardrobe/Closet

Telephone

Towels

Lowered electrical outlet

Lowered view port in door

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Daily housekeeping

Room service [24-hour]

Executive Room, 1 King Bed

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Tea/Coffee Maker

Clothes Rack

Desk

Free Wifi

Free Toiletries

Accessible toilet

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Air Conditioning

Non-smoking

Carpeted

Bar

Soundproof

Bathtub grab bar

Laptop workspace

Wardrobe/Closet

Telephone

Towels

Lowered electrical outlet

Lowered view port in door

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Iron

Daily housekeeping

Room service [24-hour]

Deluxe Room, 1 King Bed with Sofa bed

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Clothes Rack

Desk

Free Wifi

Free Toiletries

Accessible toilet

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Air Conditioning

Fold-up bed

Non-smoking

Carpeted

Bar

Soundproof

Bathtub grab bar

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Telephone

Towels

Lowered electrical outlet

Lowered view port in door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Room service [24-hour]

Family Room, 2 Double Beds

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Clothes Rack

Desk

Free Wifi

Free Toiletries

Accessible toilet

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Air Conditioning

Non-smoking

Carpeted

Bar

Soundproof

Bathtub grab bar

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Telephone

Towels

Lowered electrical outlet

Lowered view port in door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Room service [24-hour]

Deluxe Room, 1 King Bed

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Clothes Rack

Desk

Free Wifi

Free Toiletries

Accessible toilet

Interconnecting Room(s) Available

Visual alarm

Lever handle on door

Air Conditioning

Non-smoking

Carpeted

Bar

Soundproof

Bathtub grab bar

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Telephone

Towels

Lowered electrical outlet

Lowered view port in door

Separate shower/bathtub

Private bathroom

Hair dryer

Iron

Daily housekeeping

Room service [24-hour]

Facilities Details

Pool and Spa

Sauna

Massage

Hot Tub

Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Room Service

Vending machine

Buffet-Style Restaurant

Restaurant

Breakfast service

Special Diet Meals (upon request)

Bar

Front Desk Services

24-Hour Front Desk

Lockers

Entertainment and Family Services

Air conditioning in public area

Smoke-free property

Entertainment Staff

Contactless check-in/out

Karaoke

Heating in public area

On-site event hosting

Invoice provided

Baby changing rooms

Family/child friendly

Kids club

Nightclub/DJ

Business Facilities

Meeting/Banquet Facilities

Business Center

Fax/Photocopying

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Terrace

Shared Lounge/TV Area

Cleaning Services

Protective screens in common areas

Staff trained in safety protocol

Daily Housekeeping

Laundry

Room sanitization opt-out available

Ironing Service

First aid kit

Doctor/nurse on call

Hand sanitizer

Anti-viral cleaning products

Hot water linen and laundry washing

Shared stationery removed

Safe dining setup

Physical distancing of at least 1 meter

Daily disinfection in common areas

Dry Cleaning

Daily disinfection in all rooms

Professional-grade sanitizing services

Temperature check for guests and staff

Rooms sanitized between stays

Cashless payment service

Sanitized kitchen and tableware items

Languages Spoken

German Spoken

Catalan Spoken

Chinese [Cantonese]

Korean Spoken

Icelandic Spoken

English Spoken

Romanian Spoken

Portuguese Spoken

Croatian Spoken

Finnish Spoken

Japanese Spoken

Polish Spoken

Bulgarian Spoken

Latvian Spoken

Czech Spoken

Lao Spoken

Malay Spoken

Norwegian Spoken

Hungarian Spoken

Indonesian Spoken

Slovenian Spoken

Spanish Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

On-site accessible restaurants / lounges

TTY/TTD compatibilty in some rooms

Visual alarms in all public hallways

Entrance to on-site spa

Mobility accessibility in some rooms

Lowered view ports in some guest room doors

Secondary locks on all room windows

Deadbolts on all guest room and suites doors

Car park [on-site]

Audible alarms in all public hallways

Accessible route to the registration desk

Accessible entrance to all on-site swimming pool

Accessible vanities in some rooms

Facilities for Disabled Guests

Room windows that open

Hotel chain

Visual alarms in all guest rooms and suites

Main entrance

Accessibility for some meeting spaces

Assistive listening devices provided for meetings

Entrance to on-site fitness center

Accessible concierge desk

Lever handles on all guest room doors

On-site accessible self parking

Family Rooms

Accessible rooms have doors 32-inch wide opening

Entirely Route to accessible guest rooms

Accessible registration desk

Check-in [24-hour]

Elevator

Bathtub grab bars in some rooms

Access all room by interior corridor

Car park [charges apply]

Non-slip grab bars in some bathrooms

Soundproof Rooms

Lowered electrical outlets in some rooms

Parking spaces for cars self-parking facility

Swimming pool

Safety chains and/or latches on all guest doors

Electronic room key

Self-closing doors on all guest rooms and suites

Audible alarms in all guest rooms and suites

Hearing accessible rooms some rooms

Garden

Toilet seat at wheelchair height -- some rooms

View ports in all guest room and suites doors

Van parking self-parking facility

Non-smoking Rooms