Birch

This hotel has steadily been gowing down hill for many months. The staff are lovely and entirely professional. I am truly sorry that they are now out of a job.

i'm disgusted, had friends over to stay for a party. by 9.50 friday night it was all closed up so we couldn't have a drink... breakfast saturuday morning sausage under cooked.... sunday breakfast just warm like the tea.... room full of dust and not very clean,... this hotel use to be amazing I got married there 20yrs ago, but looking around doesn't look like they've done anything since... such a shame as it could be an amazing hotel where it is

If I could leave -5 stars review for this establishment that would still be far too generous After travelling for 4 hours, we arrived to find the hotel reception was locked and no member of staff in sight. After speaking to somebody over the phone, we were then told they’d be with us to help in 10 minutes. Half hour of sitting in the lobby later, a lady finally arrived, clearly very annoyed that she’d had to get back to work and actually do her job. When we finally managed to get into reception to try and check in, I was told that my booking did not exist, even though I’d made the booking 10 MONTHS prior to the date we were due to stay. Even after I produced the confirmation email of said booking to the miserable receptionist, along with proof of payment through my mobile banking app, she refused to acknowledge it as genuine and told me that I must’ve been scammed by a third party company. She then told me the details of my booking weren’t the correct details for their company, even after I phoned the number at the bottom of my confirmation email and it rang straight though to the phone sat directly behind her. I’d advise anyone considering staying with The Birch Hotel to save your money and your time and avoid it at all costs, the place is an absolute shambles.