DoubleTree by Hilton Manchester Airport

We stayed here because it was conveniently close to where we need to go to. Considering it was an airport hotel, it was better than expected. The bed was so comfortable in comparison to what we’ve stayed in before. Our room was just a standard room but it was better than expected and the facilities were very good. There was only one fault and that was because the shower gel were emptied. The rest of the hotel looked nice in the breakfast room and lounge. But we got there late and didn’t get to enjoy the rest of the facilities.

The room was not as clean as expected. The bathroom sink was particularly dirty and appeared not to have been cleaned after the previous guest’s stay.

My husband and I stayed at the DoubleTree by Hilton Manchester Airport for one night at the end of May, and unfortunately it was one of the worst hotel experiences we've ever had. Problems began at check-in, where the receptionist was abrupt and unfriendly. When we sat at the bar for dinner, the bartender made it clear we weren’t particularly welcome. He initially told us we could only order from the bar menu, which was perfectly reasonable, except that everything we wanted was already on the bar menu and he still seemed annoyed about taking our order. The food itself was disappointing: my husband couldn't finish his burger, and when he pointed out that the mayonnaise was being served in an uncovered bottle—a hygiene concern—the bartender simply shrugged and replied, "Yeah, I know, mate." The most serious issue, though, occurred the next morning when a housekeeper entered our room without knocking at approximately 5:45 AM. We immediately contacted the front desk. The night staff member who answered sounded concerned, promised to investigate, and said someone would get back to us. No one ever did. At checkout, the receptionist was aware of the incident but offered only a cursory apology. When we mentioned the poor dinner experience and the bartender's attitude, she said that we should have complained to the bartender or manager at the time. The overall impression was that the responsibility somehow rested with us rather than the hotel. We chose this hotel because of its convenient airport location, but convenience alone does NOT make up for poor service, indifferent staff, and a complete lack of follow-up when serious issues arise. We will not be staying here again.