Premier Inn Manchester (West Didsbury)

- Room got downgraded due to “not ready” as construction was happening. We booked this in Jan and was told a month before our stay we was being downgraded. - when talking to a member of the team, they were not pleasant to talk to and offering me “discount of £15” although, this was the price difference of the room, NOT DISCOUNT. I was then offered to “sleep on a mattress on the floor within the construction site”. - upon arrival, after a few hours of driving we asked to use a toilet (we was a couple of hours early to our check-in, but that was ok due to going shopping), we was told there was no customer toilets and was offered to use a McDonald’s over the road… - no “good vibe” upon arrival, as was met with silence as if for us to speak first… I mean, of course we’re here to check in… - breakfast was a “grab and go” cabin at the front of the hotel, luckily this was complimentary due to the issues but lacking a restaurant destroyed the morning vibe. And no “full English” just a roll or pastry.. - due to room downgrade, we had nothing to refrigerate anything, no vending machines for drinks etc. luckily kettle in room. Placed in a room positioned above the entrance and smoking area.. so was unable to open a window due to smoke and noise. The only positives… - Convenient location - A young gentleman extended our parking for free due to event delays. - Free WiFi (very kind, but didn’t work) and breakfast included (but limited and remote). We always choose to stay in a premier inn whenever we stay away… but this has really shocked us. We booked months and months ahead of time. I do not feel I got all my money’s worth.

The worst stay i have ever had at a Premier Inn. Beds too soft, room too hot, beeakfast poor, car park too smal and noisy early in morning.

A poor experience from what is usually a good chain of hotels. The hotel was very remote from facilities and shops (there was a McDonalds 15 minutes walk away). The hotel did nothing (apart from a breakfast hut) to compensate for the lack of on site restaurant. The breakfast hut (outside in the rain) was expensive (eg no unlimited coffee) and had an inadequate menu. We were told that there was no porridge, granola or berries available. They had not replenished this by the next day. I had a mishmash of stuff i did not want at a high price. The staff seemed indifferent to the fact I was disappointed. The only vending machine sold sweets. No savoury snacks or beer/wine available. Very basic facilities in the room (kettle plus instant coffee). I have removed Premier Inn from my list of hotels to stay at.