The Bel Air Hotel

We went on a family meal in July. The food was beyond terrible. Myself and my partner didnt eat ours and had a takeaway on the way home back to wales. My food was forgotten when it did come it was microwaved. I have no idea where they got the chef jacket in a frame on the wall. Maybe the food has improved since July but our experience was we would not go there if the food was free.

Situated on Wigan lane, 500 yards from the RAEI hospital. Excellent location if visiting Wigan. 5 minutes from the town centre, that host's numerous restaurant's, pubs and cafes. Ample parking outside the hotel. A 10 minute drive puts you in Parbold, Billinge & Wrighington that have numerous excellent restaurants to choose from. A 10 minute drive to the M6 motorway, that sets you up for visiting Blackpool, Lancaster, and the lake district is a 90 minute drive away. Good food & friendly staff.

Arrived to check in at 6.20pm - the "hotel" was in complete darkness, doors locked & no one answering the phone. Hung around for an hour calling several times to no avail!!! Ended up having to book another hotel which cost more money & was further to travel from my workplace. Not had any contact with any sort of reason & attempted to call several times over the weekend with still no answer!!!!